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Richmond, VA, United States, 2016/08/02 - Contact Canvas, which helps contact centers handle customer interactions more efficiently, saving time, reducing errors and increasing the accuracy of activity reporting, is now compatible with Avaya Aura® Contact Center 7.0 - AMCTechnology.com / A. NASDAQ: RVSN
AMC Technology, a leading integrator of contact center and CRM applications, today announced that its Contact Canvas platform is compliant with key customer engagement solutions from Avaya, a global provider of business communications software, systems and services.
Contact Canvas helps businesses improve the customer experience by automating processes and reducing keystrokes, which can lead to increased agent efficiency. The application interworks with many CRM vendors including Microsoft Dynamics, Salesforce, SAP, Oracle Right Now, Oracle Siebel and Desk.com. The application is now compliance-tested by Avaya for compatibility with Avaya Aura Contact Center 7.0.
AMC Technology is a Technology Partner in the Avaya DevConnect program an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.
As a Technology Partner, AMC Technology is eligible to submit products for compliance testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compatible. Doing so enables businesses to confidently add best-in-class capabilities to their network without having to replace their existing infrastructure speeding deployment of new applications and reducing both network complexity and implementation costs.
“Through this compliance testing, AMC demonstrates its continued commitment to providing Avaya customers with proven CRM integration solutions that raise the bar for superior customer service. Customers considering adding third-party technologies to their Avaya solution can be confident that the Contact Canvas solution is compatible, proven and tested.”
- Aimee Stinson, Director of Strategic Alliances, AMC Technology
“Technology partners like AMC Technology are helping Avaya meet customer demands for Avaya solutions that improve the contact center experience. Offering products such as AMC's Contact Canvas in the DevConnect Select Product Program helps Avaya customers easily obtain complete solutions.”
- Eric Rossman, Vice President, Developer Relations, Avaya
Avaya (avaya.com) is a leading provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Its world-class contact center and unified communications technologies and services are available in a wide variety of flexible on-premise and cloud deployment options that seamlessly integrate with non-Avaya applications. The Avaya Breeze™ platform enables third parties to create and customize business applications for competitive advantage. Avaya fabric-based networking solutions help simplify and accelerate the deployment of business critical applications and services.
About AMC Technology
AMC Technology (amctechnology.com) is a global leader in contact center and CRM integration with over 21 years of experience. AMC powers contact centers and customer interactions for companies around the globe through certified products and unparalleled expertise. AMC’s Contact Canvas™ product suite allows customers to integrate CRM and communication platforms, including CTI, across the enterprise, for call center agents, knowledge workers, and mobile staff. Our products are certified by our partners and allow businesses to more effectively manage all types of customer relations while delivering superior levels of customer service and improving productivity.