PRTODAY / NewswireToday Free press release distribution service network

More news: Software
Written by / Agency / Source: Zendesk

Check Ads Availability|e-mail Article


Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!

Zendesk Brings the Power of Machine Learning to Customer Service with Automatic Answers - Companies Can Now Effortlessly Provide Fast, Accurate Responses to their Customers - Zendesk.com
Zendesk Brings the Power of Machine Learning to Customer Service with Automatic Answers

 

NewswireToday - /newswire/ - Sydney, Australia, 2016/07/14 - Companies Can Now Effortlessly Provide Fast, Accurate Responses to their Customers - Zendesk.com. NYSE: ZEN

   
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Software Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Zendesk, Inc. today announced the launch of Automatic Answers, a feature powered by machine learning within Zendesk that helps customers solve their inquiries faster and enables businesses to have more efficient support teams. Zendesk is one of the first customer service platforms implementing machine learning to natively auto-respond to customer tickets with relevant knowledge base articles, helping solve and deflect customer inquiries before they ever reach an agent.

“Zendesk continues to innovate its machine learning capabilities to help businesses provide effortless customer engagement,” said Adrian McDermott, senior vice president of product development at Zendesk. “Automatic Answers’ predictive capabilities provide customers with the resources they need to solve their issue quickly, and helps businesses free up their agents to focus on inquiries that need a human touch.”

Automatic Answers enables forward-thinking companies to help their customer service agents become more effective, allowing them to devote valuable time and resources to critical issues. Before, agents had to manually respond and solve simple, repetitive customer tickets. With Automatic Answers, the feature uses machine learning capabilities to analyze customer and agent actions over time, learning which articles solve tickets associated with specific keywords and topics. If a customer indicates their inquiry has been solved successfully, the ticket is closed. For tickets that remain unsolved, they proceed to the customer service team as normal.

To meet the needs of their growing customer base and more efficiently help their customers get the most out of the service, Plex is exploring Automatic Answers. Plex provides a powerful and easy-to-use suite of products and services for accessing all your media across all your devices.

“At Plex, we’re always looking at how we can use technology to smartly serve our customers and improve the overall experience,” said Scott Olechowski, Chief Product Officer at Plex. “We’re excited about Automatic Answers because we hope it will give our customers the answers they need to solve their questions faster.”

Automatic Answers was developed by Zendesk’s Melbourne product team, who previously brought Satisfaction Prediction to market.

About Zendesk

Zendesk (zendesk.com) builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. More than 75,000 paid customer accounts in 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.

Disclaimer
The press releases contained in this archive section are provided for historical purposes only. The information contained in each press release is accurate only as of the date each press release was originally issued. Zendesk, Inc. disavows any obligation to update the information contained in such press releases after the date of their issuance.

 
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Software Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Written by / Agency / Source: Zendesk

 
 

Availability: All Regions (Including Int'l)

 

Traffic Booster: [/] Quick Newswire Today Visibility Checker

 

Distribution / Indexing: [+] / [Company listed above is a registered member of our network. Content made possible by PRZOOM / PRTODAY indexing services]

 
 
# # #
 
Software Warnings - IMPORTANT:
Always be aware/cautious about what you download on your computer/mobile! PURCHASE SOFTWARE related keywords / Banner Ads. Click HERE for details!
.

 
  Your Banner Ad showing on ALL
Software articles,
CATCH Visitors via Your Competitors Announcements!


Zendesk Brings the Power of Machine Learning to Customer Service with Automatic Answers

Company website links NOT available to basic submissions
It is OK to republish and/or LINK any newswire for any legitimate media purpose as long as you name Newswire Today and LINK as the source.
 
  Is this your article?
Activate ALL web links and social stream by Upgrading to Press Release PREMIUM Plan Now!

Zendesk, Inc. |
Publisher Contact: Press Office - Zendesk.com 
415-418-7506 press[.]zendesk.com
 
Newswire Today - PRZOOM / PRTODAY disclaims any content contained in this article. If you need/wish to contact the company who published the current release, you will need to contact them - NOT us. Issuers of articles are solely responsible for the accuracy of their content. Our complete disclaimer appears here.
IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any Zendesk securities in any jurisdiction including any other companies listed or named in this release.

Software via RSSAdd NewswireToday - PRZOOM Headline News to FeedBurner
Find who RetweetFollow @NewswireTODAY



Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!


Read Latest Articles From Zendesk / Company Profile


Read Software Most Recent Related Newswires:

NAKIVO Announces Integration with Active Directory, More Features in the Upcoming v7
IBM Security Plans to Acquire Agile 3 Solutions to Help the C-Suite Manage Data Risk
NAKIVO Reports 2016 Results - Nearly 2X Revenue and Customer Growth Worldwide
RETN Deploys Infinera Cloud Xpress for Regional Network in Western Europe
Ukraine International Airlines Completes Implementation of PROS Revenue Management Solutions as Strategic Enablers for Global Growth Plans
Western Cape Department of Transport & Public Works Improves Effectiveness of Critical Service Delivery with OpenText
Herc Rentals Selects Infor CloudSuite for Equipment Rental, HCM Systems
Oracle Buys Apiary
Xactly Introduces Commission Expense Forecasting Solution for Finance
LogiNext, a Jack Ma Funded Company Enters Indonesia's Booming Logistics Market
Noble Composer v11 Upgrades Agent Efficiency
RNSS Celebrates 20 Years As A SYSPRO Partner
NAKIVO Announces Support for vSphere 6.5 and Adds Skip Swap File in the Upcoming v7
SKECHERS Uses Oracle to Localize Assortments As They Grow Their Retail Presence
Metatron, Inc. Announces Strategic Move into the Areas of Mobile Encryption, and Virtual Reality for its Mobile Development Business

Boost Your Social Network
& Crowdfunding Campaigns


LIFETIME SOCIAL MEDIA WALL
NewswireToday Celebrates 10 Years in Business


PREMIUM Members


Visit  BizJobs.com

Visit  La Bella Bakery Artisan Bakery Arizona





 
  ©2017 Newswire Today — Limelon Advertising, Co.
Home | About | Advertise/Pricing | Contact | Investors | Privacy/TOS | Sitemap | FRANCAIS
newswire, PR free press releases distribution service magazines engine news alert newsroom press room breaking news public relations articles company news alerts newswiredistribution ezine bizentrepreneur biznewstoday digital business report market search pr firms agencies reports distri-bution today investor relation successful internet entrepreneurs newswire distribution prtoday.com freenewswiredistribution asianewstoday bizwiretoday USA pr UK today - NOT affiliated with PRNewswire as we declined their partnership offer in 2013
 
PRTODAY & NewswireTODAY are NOT affiliated with USA TODAY (usatoday.com)