Combat Stress, the UK’s leading mental health charity for veterans, is improving its delivery of services with the introduction of Carenotes, a hosted patient management solution from Advanced.
The charity provides specialist clinical treatment and practical support to thousands of ex-servicemen and women across the UK with mental health issues, such as Post Traumatic Stress Disorder (PTSD), depression and anxiety. It is a vital lifeline to veterans and their families.
Combat Stress (combatstress.org.uk) sought a next generation patient management solution to offer access to information and statistical analysis of patient outcomes. Advanced was selected from a total of 15 potential suppliers during a two-stage procurement process.
Rolled out to Combat Stress’ three treatment centres in Ayrshire, Shropshire and Surrey, Carenotes is being used to manage patient records, bed management and all aspects of complex case management, from the initial point of contact through to a veteran leaving the organisation. Intuitive workflow processes record the veteran’s journey through their own treatment pathways.
Richard Burley, Chief Information Officer at Combat Stress, explains,“Our previous solution was no longer supported and unable to provide the levels of detailed reporting we needed as a modern and growing organisation."
“The quality of Advanced’s tender responses stood out and Carenotes impressed us due to it being highly configurable with the additional mobile and hosting flexibility to help drive usability of the system.”
The solution’s integrated mobile functionality will assist Combat Stress’s Community Teams to offer extended clinical support to veterans in their own communities. Carenotes can be accessed by smartphone and tablet devices to securely record care provision and referrals at the point of care, reducing travel and administrative time by up to two hours per day.
The solution, which is hosted by Advanced, is facilitating the secure sharing of up-to-date patient data across multiple sites and with external organisations.
Richard Burley comments,“Carenotes is already improving efficiency by streamlining patient management and administration. The system’s advanced reporting capabilities have also increased information governance at all our sites and provides essential business intelligence which will help us to offer higher quality care and patient outcomes for veterans.
“The mobile functionality will also ensure our Community Teams can devote more time to supporting veterans. As patient information can be accessed and updated, even in a semi-connected capacity, and automatically synchronised to Carenotes when a signal becomes available we will substantially reduce inefficient administration.”
George Thaw, Managing Director Health & Care, Advanced, adds,“We are achieving strong growth in the mental and community health space and expect this to continue over the coming years.
“We have formed a strong partnership with Combat Stress, who are already streamlining operations, reducing costs and mobilising staff so they can spend more time with patients.”