ITT, Inc.'s BIW Connector Systems brand has debuted a comprehensive training framework for customers in the upstream oil and gas market. The BIW Learning Center features hands-on training and online tools designed to enhance existing resources that help customer technicians master product assembly ahead of installation.
The BIW Learning Center is a one-stop training hub for customer technicians that offers intuitive, detailed instruction on specialized BIW products to help customers avoid the costs associated with incorrect assembly and installation. The center offers a comprehensive set of resources that incorporates hands-on training as well as an online learning portal.
The BIW Learning Center is offered at no additional cost to customers and includes instruction on BIW products, processes and materials through videos, modules and articles. The new online portal is accessible through a BIW-assigned user name and consists of self-paced quizzes and supervisor assessments that measure users' technical skills, resulting in certification for specific product installations.
"Failures due to incorrect product assembly and installation are a major cause of rig downtime every year, and lead to sizable financial and opportunity costs for our customers," said John Dutil, vice president and general manager, ITT BIW Connector Systems. "Through this new dynamic training program geared toward many different learning styles, we are taking responsibility, along with our customers, to dramatically improve field assembly techniques and produce long-term operational cost savings."
The BIW Learning Center online portal was developed with a user-friendly interface that provides a clear, easy-to-follow experience for field service managers, supervisors and technicians responsible for product installation. BIW Connector Systems will release targeted tech alerts about new or updated requirements as they become available and will alert customers about expiring certifications. Each training program is self-paced and flexible to accommodate the busy work schedules of field technicians.
"Because the program is based on the user's time and availability, users can revisit specific training modules whenever they need to," said BIW Global Customer Training Manager James Boey, who led the design and development of the BIW Learning Center. "Supervisors can also assign and manage training based on skill level."
"It's a smart, responsive program we believe will help improve reliability to a level never before seen in this industry," Boey said.
ITT is a diversified leading manufacturer of highly engineered critical components and customized technology solutions for the energy, transportation and industrial markets. Building on its heritage of innovation, ITT partners with its customers to deliver enduring solutions to the key industries that underpin our modern way of life. This work is made possible by the talent and innovation of committed ITT employees in more than 35 countries who create trusted products and brands such as Goulds Pumps, KONI shock absorbers, Cannon connectors and Enidine energy absorption devices. Founded in 1920, ITT is headquartered in White Plains, N.Y. and generated 2015 revenues of $2.5 billion.
About BIW Connector Systems
BIW Connector Systems (ittbiw.com) supplies the industry with the widest range of electrical feedthru products, with more than 3,000 available active part numbers. BIW has set the standard for quality, reliability and ease of installation and has a strong culture of forward-looking innovation. With a foundation of quality engineering and focus on reliability, BIW has a legacy of continuous improvement that drives the development of its products. These systems help deliver power to the submersible pumps in wells on frozen tundras, in sun-bleached deserts and at the bottom of oceans, keeping workers and environments safe and global economies running 24-hours a day.
Trade Media Ben Gorelick
T: +1 212-943-5858 - E: ben[.]spectorpr.com.