ConnectWise announced today significant enhancements to LabTech, its remote monitoring and management (RMM) solution for technology solution providers. Key upgrades in the LabTech 11 release include a redesigned user interface for the computer screen, a reinvented patch manager and a number of behind-the-scenes processing improvements that will greatly improve technician efficiency.
“LabTech 11 is much more than a few system tweaks,” said Brett Cheloff, General Manager of LabTech, when he shared the new capabilities during his Automation Nation 2016 keynote address. “This set of innovations gives our partners the industry’s most powerful and complete monitoring and management experience in the marketplace, as well as the means to significantly increase operational efficiency and grow their businesses.”
The most substantial innovations in this latest release of LabTech, which is used by more than 5,000 technology solution providers worldwide, include:
• Redesigned user interface (UI). The new UI for LabTech 11’s computer management screen, patch manager and Ignite Manager includes wizard-driven setup and updated screens, at-a-glance metrics, and configurable tile navigation. The result is a system that is considerably faster and easier to use.
• Patch manager upgrade. Staged patch deployment an industry first is introduced with LabTech 11, giving users the ability to thoroughly test patches prior to deployment to critical production environments. Additional upgrades include automated patch rollout and improved optional third-party patching options.
• Capacity improvements. Substantial server and script upgrades, along with the ability to automate even more redundant processes, gives LabTech partners the power to easily and efficiently manage more endpoints and expand their business operations.
Cheloff said more than 300 LabTech users across the globe were involved in the testing of LabTech 11. “Their real-life feedback combined with the skills of our in-house development team has resulted in a simplified user interface and a more stream-lined setup that will free our partners from mundane tasks so they can focus on delivering value to their customers,” he said.
One of the LabTech users who has been testing LabTech 11 (labtechsoftware.com) is Eric M. Hall, Vice President and CTO of Amaxx. Hall said he appreciates how ConnectWise proactively requests, embraces and incorporates feedback from its partners.
“We’ve been piloting LabTech 11 since the beginning of the year and are extremely pleased with how the new functionality has eased the pressure on our technicians,” Hall said from Amaxx’s headquarters in Dublin, Ohio. “The configurable workspace of the new UI means they can quickly and easily find information to troubleshoot issues without any interruption to our customers. When you add in the server and script changes, our team is able to get a lot more done in much less time.”
Ryan Green, Network Operations Manager for SNC Squared Technology Group, a Joplin, Missouri-based company that also has been testing LabTech 11, said the new patch manager is key to him. “I don’t know of any other RMM system in the marketplace that incorporates a dedicated testing environment for software patches. This ability to test patches first and then schedule their rollout in manageable waves not only saves us many hours every month, but also ensures a better experience for all our customers. Because we can now confidently automate and stage patch approval, we’ve reduced the time from patch release to install to make our clients’ systems more secure,” he said.
Serving as the remote monitoring and management piece of the ConnectWise® Business Suite™, the new LabTech 11 functionality will be rolled out to partners over the next several months, beginning with those who were in attendance at Automation Nation.
ConnectWise® (connectwise.com) transforms how technology solution providers successfully build, manage and grow their businesses. Through the ConnectWise® Business Suite™ a comprehensive set of award-winning solutions that deliver a seamless, simple user experience ConnectWise gives its partners the ability to increase productivity, efficiency and profitability. Just as importantly, ConnectWise’s relentless commitment to innovation and unparalleled passion for partner success assures its partners have comprehensive business support through every step of their journey. Today, more than 100,000 users in over 50 countries take advantage of the competitive edge that comes from ConnectWise solutions and its powerful network of ideas and experts.
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