Based on recent analysis of the cloud internet protocol (IP) telephony and unified communications and collaboration (UC&C) services market, Frost & Sullivan recognized Metaswitch as the recipient of the 2016 Latin American Growth Excellence Leadership Award. Metaswitch’s continuous technology innovation, backed by outstanding customer service and support, expanded its user base significantly in 2015. This spurt in installed base was a result of existing customers upgrading their UC capabilities, as well as the acquisition of new clients across different countries in Latin America.
“Metaswitch aims to become a trusted business partner to each of its customers and walk the digital transformation path with them, addressing their technology needs with cloud IP telephony and UC&C services,” said Sebastian Menutti, Frost & Sullivan industry analyst. “Significantly, it provides solutions for SIP trunking, session border control, contact centers, HPBX, UC, professional services and consultancy, along with analytics.”
For more than 30 years, Metaswitch has helped global network operators transform their networks, with solutions that run on standard hardware or in virtualized environments. The company fully supports the power of software, virtualization, and the cloud to transform the way operators build software-centric infrastructure and deliver services.
“Metaswitch boasts a rich array of support services for customers in Latin America and around the world. While the first layers of support are provided from within Latin America, Metaswitch assigns an engineer to each customer as a way to guarantee personalized support at all times,” Menutti said. “This is a competitive advantage for Metaswitch, as support services are often critical purchase factors in the intensely competitive cloud IP telephony and UC&C services market.”
“Our rapid growth in the CALA region reflects the urgency with which regional carriers are working to modernize and future-proof their infrastructures to enable advanced service development and delivery to business customers,” said Chris Carabello, senior director of product marketing at Metaswitch. “The transition from legacy to software-based systems is the most critical and pressing need in the industry today and enabling it remains Metaswitch’s key focus and core capability.”
Each year, Frost & Sullivan presents this award to the company that has demonstrated excellence in growth and customer value. This award recognizes the superiority of the product/service as well as the overall customer, purchase, ownership and service experience offered, resulting in the recipient company seeing above-market growth and increased share of wallet. The award lauds the growth, diversification and sustainability strategies of the company.
Frost & Sullivan Best Practices Awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis and extensive secondary research to identify best practices in the industry.
Metaswitch (metaswitch.com) is powering the transition of communication networks into a cloud-based, software-centric, all-IP future. As a network software provider, we design, develop, deliver and support commercial and open-source software solutions for network operators and large enterprises. We are focused on delivering high-performance software that runs on commercial, off-the-shelf hardware, as appliances or in the cloud. Our software products and solutions have been adopted by more than 1,000 of the world’s leading network operators and equipment vendors to transition, secure, analyze, interconnect and transform communication networks, applications and architectures.
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