PRTODAY / NewswireToday Free press release distribution service network

More news: Software
Written by / Agency / Source: Aspect Software, Inc.

Check Ads Availability|e-mail Article


Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!

Edwardian Hotels London Launches ‘Virtual Host’ Designed by Aspect Software - Today Edwardian Hotels London launches a new ‘virtual host’ service to its hotel guests, designed by Aspect Software - Edwardian.com / Aspect.com
Edwardian Hotels London Launches ‘Virtual Host’ Designed by Aspect Software

 

NewswireToday - /newswire/ - London, United Kingdom, 2016/05/09 - Today Edwardian Hotels London launches a new ‘virtual host’ service to its hotel guests, designed by Aspect Software - Edwardian.com / Aspect.com.

   
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Software Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

• ‘Edward’ is the hotel chain’s new Artificially Intelligent chatbot for guest self-service;
• Aspect’s Interactive Text Response (ITR) based self-service will provide automated and staff-assisted concierge services to hotel guests;
• Guests at 12 hotels will be able to access the service which responds to queries within seconds.

The artificially intelligent service, called ‘Edward’, is designed to deliver exceptional experiences for guests who prefer digital brand interaction. Available at 12 Radisson Blu Edwardian Hotels, including Heathrow and the Vanderbilt in South Kensington in London, the new Interactive Text Response (ITR) mobile SMS service will allow guests to check and request hotel amenities such as towels or room service, get information about local bars and restaurants and even express complaints simply by sending a text message. ‘Edward’ will respond within a few seconds.

The hotel’s chatbot is a new service and part of a wider project to digitally transform the way that Edwardian Hotels London engages with guests across every touch point, by using Aspect’s cloud-based technology.

Edward works by using automated and intelligent text-based interaction, via a self-service interface that is accessible 24/7 and powered by Aspect’s Customer Experience Platform (Aspect CXP™). Guests can use the service to message their requests and get immediate responses. The natural language understanding (NLU) interface enables guests to use natural, conversational language rather than remembering cryptic commands, though the application is backed up with live assistance when needed. Complaints or requests that need a follow-up by hotel staff can therefore be immediately addressed. Guests can even ask explicitly for an immediate callback should a human touch be desired.

The programme has been designed to cohesively join existing in-house developed software systems, to ensure a seamless response to queries. This will permit a swift response time for users.

“Edwardian Hotels London places a high value on our brand and it is imperative that we evolve our guest experiences to meet growing consumer demand for more digital interaction. The hotel’s recent rebranding is indicative of this initiative, and Edward is a fun and personalised way for our guests to enhance their experience and engage with us,” said Michael Mrini, Director of Information Technology,“Having already been an Aspect customer, we are very excited to work with them to give our guests a truly unique and modern experience.”

Joe Gagnon, SVP and Chief Customer Strategy Officer, Aspect said: “Texting and messaging will very soon become the simple and central entry point for the entire customer service ecosystem, since it’s quick, private and easy to use. It’s already a part of most smartphone owners’ everyday lives; it is much more convenient for us to order room service, or get recommendations from Edward on the local tourist hotspots - all with a simple text. Aspect’s self-service technology can be designed for one channel and then used across others, which will enable Edwardian Hotels London to provide consistency of service across interactions.”

About Edwardian Hotels London
Edwardian Hotels London (edwardian.com) is one of the UK’s largest, privately-owned companies which has been developing luxury hotel and hospitality brands since Jasminder Singh OBE began his career within the hospitality industry in 1975 forming the beginnings of what would subsequently become Edwardian Hotels.

Today Edwardian Hotels London operates Radisson Blu Edwardian hotels, The May Fair Hotel London and a fast-growing range of distinctive restaurant, bar and spa brands.

Contact: Shauna McCarthy; P: +44(0)20 3047 2287 - E: shauna.mccarthy[.]edelman.com.

About Aspect
Aspect’s (aspect.com) fully integrated solution unifies the three most important facets of modern contact centre management: customer interaction management, workforce optimisation, and back-office. Through a full suite of cloud, hosted and hybrid deployment options, we help the world’s most demanding contact centres seamlessly align their people, processes and touch points to deliver remarkable customer experiences.

 
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Software Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Written by / Agency / Source: Aspect Software, Inc.

 
 

Availability: All Regions (Including Int'l)

 

Traffic Booster: [/] Quick Newswire Today Visibility Checker

 

Distribution / Indexing: [+] / [Company listed above is a registered member of our network. Content made possible by PRZOOM / PRTODAY indexing services]

 
 
# # #
 
Software Warnings - IMPORTANT:
Always be aware/cautious about what you download on your computer/mobile! PURCHASE SOFTWARE related keywords / Banner Ads. Click HERE for details!
.

 
  Your Banner Ad showing on ALL
Software articles,
CATCH Visitors via Your Competitors Announcements!


Edwardian Hotels London Launches ‘Virtual Host’ Designed by Aspect Software

Company website links NOT available to basic submissions
It is OK to republish and/or LINK any newswire for any legitimate media purpose as long as you name Newswire Today and LINK as the source.
 
  Is this your article?
Activate ALL web links and social stream by Upgrading to Press Release PREMIUM Plan Now!

|
Publisher Contact: Press Office - Aspect.com 
630-227-8312
 
Newswire Today - PRZOOM / PRTODAY disclaims any content contained in this article. If you need/wish to contact the company who published the current release, you will need to contact them - NOT us. Issuers of articles are solely responsible for the accuracy of their content. Our complete disclaimer appears here.
IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any Aspect Software, Inc. securities in any jurisdiction including any other companies listed or named in this release.

Software via RSSAdd NewswireToday - PRZOOM Headline News to FeedBurner
Find who RetweetFollow @NewswireTODAY



Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!


Read Latest Articles From Aspect Software, Inc. / Company Profile


Read Software Most Recent Related Newswires:

ForeScout Partners with ServiceNow for Improved Asset Management, Compliance and Security Response
IBM X-Force Red Launches New Services for Automotive Industry and IoT
IBM and University of Alberta Publish New Data on Machine Learning Algorithms to Help Predict Schizophrenia
PTC Named a Global Leader in IoT Platforms by IDC MarketScape
The Weather Company Collaborates with PurpleAir to Provide Community Air Quality Data Across its Consumer Properties
Pegasystems and Accenture Team to Offer Communications Service Providers Intelligent Customer Decisioning as a Service to Improve Customer Engagement
Frost & Sullivan Recognizes eClinicalWorks’ Revenue Cycle Management Services with Leadership Award
London Stock Exchange Group Collaborating with IBM to Develop Securities Data Blockchain Solution for European SMEs
ITEX IT-Service GmbH Achieves Silver Partner Status with NAKIVO
Oracle Named a Leader in 2017 Analyst Evaluation for Digital Process Automation Software
NAKIVO Launches v7.2 Beta with ASUSTOR NAS Support and New Features for Microsoft SQL Server
Splunk and Booz Allen Hamilton Announce Cyber Intelligence Service to Manage Advanced Threats with Greater Precision and Speed
Duke Kunshan University Selects Oracle to Optimize Student Experience
Infor Announces New Collaboration with ADP
SYSPRO ERP Software’s New AI Capabilities for Manufacturers and Distributors Reported by Leading Enterprise Solutions Analyst

Boost Your Social Network
& Crowdfunding Campaigns


LIFETIME SOCIAL MEDIA WALL
NewswireToday Celebrates 10 Years in Business


PREMIUM Members


Visit  MagLar, Inc.

Visit  La Bella Bakery Artisan Bakery Arizona





 
  ©2017 Newswire Today — Limelon Advertising, Co.
Home | About | Advertise/Pricing | Contact | Investors | Privacy/TOS | Sitemap | FRANCAIS
newswire, PR press releases distribution service magazines engine news alert newsroom press room breaking news public relations articles company news alerts newswiredistribution ezine bizentrepreneur biznewstoday digital business report market search pr firms agencies reports distri-bution today investor relation successful internet entrepreneurs newswire distribution prtoday.com freenewswiredistribution asianewstoday bizwiretoday USA pr UK today - NOT affiliated with PRNewswire as we declined their partnership offer in 2013
 
PRTODAY & NewswireTODAY are NOT affiliated with USA TODAY (usatoday.com)