Based on its recent analysis of service chain optimization in asset-intensive industries, Frost & Sullivan recognizes Pedigree Technologies with the 2016 North America Frost & Sullivan Award for Customer Value Leadership. Pedigree Technologies’ holistic service chain optimization solution, comprising solar-powered asset tracking devices and the OneView software-as-a-service (SaaS) platform, is all set to experience a surge in popularity across asset-intensive industries in North America. The company’s keen focus on service chain optimization ensures that customers can remotely manage a multitude of assets, optimize their workforce and streamline their maintenance-related activities.
Pedigree Technologies’ thorough solution encompasses remote asset management, workforce management and field service management. In addition to monitoring, communicating with and optimizing a diverse array of assets and operations, its extensive service chain program for managing different types of assets has won widespread acclaim. Its key applications include managing work orders and job queues, accurate customer billing, usage-based maintenance scheduling, regulatory compliance enforcement and other service-related contract work.
“Pedigree Technologies, through collaborations with its technical partners, has evolved its hardware offering by launching the next generation of solar-powered asset tracking devices,” said Frost & Sullivan Industry Analyst Rahul Vijayaraghavan. “Unlike battery-powered devices that have a short life span, Pedigree Technologies’ solar-powered devices last nearly 10 years on a 15 minute ping.”
Additionally, the high costs of battery replacements will make solar-powered devices a very strong proposition in the future, especially when customers need to track numerous non-powered assets and equipment. For industries such as oil & gas and transportation, these solar-powered devices’ ability to run on Iridum (satellite network) as well as cellular and hybrid cell/sat options will enable them to make all kinds of mobile assets in remote locations highly visible.
With a plethora of solutions in the market, Pedigree Technologies distinguishes itself with its customer-centric approach that has allowed it to design a horizontal platform to unify multiple asset categories on a single window. In addition to seamlessly connecting the mobile workforce and resources from the field to the enterprise, its smartphone and tablet applications help remote workers complete critical tasks such as electronic job tickets and billing transactions.
Meanwhile, as the Industrial Internet of Things (IIoT) continues to gain popularity and asset-intensive industries continue to experience an influx of intelligent devices, Pedigree Technologies’ agnostic capability to support remote devices across multiple networks will find wide acceptance. Pedigree Technologies’ solution has a number of applications working simultaneously for compounded value, facilitating significant savings in operation, management and maintenance of customers’ connected assets.
“Through a combination of in-house developments and external partnerships, the company is adding functionalities for prognostics and diagnostics in machine health applications,” noted Rahul. “For instance, Pedigree Technologies can pull diagnostic error codes off equipment specifically used in the transportation industry, identify what those error codes are, define them, and then present a list of suggestions to resolve the issue with the equipment.”
In a market where customers continue to demand convergence of devices and data, and original equipment manufacturers need an app for every product and device, Pedigree Technologies stands out for integrating its offering with 50 hardware and devices from different companies. Its go-to-market strategy of partnering with device companies and providing convergence to customers that are horizontal across their operations for supply chain and service chain optimization will ensure its sustained growth for the next few years.
Each year, Frost & Sullivan presents this award to the company that has demonstrated excellence in implementing strategies that proactively create value for its customers with a focus on improving the return on the investment that customers make in its services or products. The award recognizes the company's inordinate focus on enhancing the value that its customers receive, beyond simply good customer service, leading to improved customer retention and ultimately customer base expansion.
Frost & Sullivan Best Practices awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis and extensive secondary research to identify best practices in the industry.
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