Infosys, a global leader in consulting, technology, and next-generation services, today announced the launch of Infosys Mana, a platform that brings machine learning together with the deep knowledge of an organization, to drive automation and innovation enabling businesses to continuously reinvent their system landscapes. Mana, with the Infosys Aikido service offerings, dramatically lowers the cost of maintenance for both physical and digital assets; captures the knowledge and know-how of people, and fragmented and complex systems; simplifies the continuous renovation of core business processes; and enables businesses to bring new and delightful user experiences leveraging state of the art technology.
Over the last 35 years, Infosys has maintained, operated and managed systems with global clients across every industry. Building on this deep experience, Infosys has recognized the need to bring artificial intelligence to the enterprise in a meaningful and purposeful way; in a way that leverages the power of automation for repetitive tasks and frees people to focus on the higher value work, and on breakthrough innovation. Today’s AI technologies address part of this with learning and information; Infosys is now bringing this together in a fundamental way with knowledge and understanding of the business and the IT landscape critical knowledge that is locked inside source code, application silos, maintenance logs, exception tickets and individual employees.
Infosys has already started working with a number of clients:
• For a company with a large fleet of field engineers, individual productivity improved by up to 50% by utilizing the self-learning capabilities of the platform
• For a major global telecommunications firm entry effort of agents was reduced by up to 80% by automating order validation and removing the need for corrective processes
• For a global food and beverage manufacturer, Mana assisted sales managers in automating the sales planning processes by automatically resolving maintenance tickets of recurring issues. As the system self-learned, over time it provided solutions to known problems automatically, helping reduce the time required to provide a solution to a maintenance problem
Dr. Vishal Sikka, CEO & Managing Director, Infosys
“Purposeful AI is about leveraging technology to amplify people. We can automate the repetitive, mechanizable tasks; we can capture the knowledge and know-how across people and long-lived systems and bring this knowledge back inside the systems to drive more value; and in doing these things we can free people to put all of our creativity, passion, and imagination into thinking about the bigger opportunities ahead of us. The word mana, from the Polynesian word for a pervasive spiritual force, and similarly used in many languages and cultures around the world, is an excellent inspiration for our endeavor to bring this purposeful AI to the enterprise.”
Jeffrey G. Augustin, Vice President and CIO, Johnson Controls
“Johnson Controls (JCI) is building leading edge automation capabilities in partnership with Infosys to drive excellence and efficiency across the enterprise. JCI will leverage Infosys tools and platforms to accelerate their automation journey.”
The Mana platform is part of the Infosys Aikido framework that helps companies undertake non-disruptive transformation of their existing landscapes
• Ki: capturing the knowledge within legacy systems to renew, accelerate and enable them to bring entirely new experiences
• Ai: delivering open, intelligent platforms that bring transformation new kinds of applications, software tools, unprecedented levels of data processing, a radical new cost performance
• Dō: design-led services which bring a Design Thinking approach that starts with a deep understanding of a client’s business and IT objectives, its users and customers, to find their most critical problems and biggest opportunities
Infosys Mana is comprised of three integrated components all of which are based on open source technology:
• Infosys Information Platform an open source data analytics platform that enables businesses to operationalize their data assets and uncover new opportunities for rapid innovation and growth
• Infosys Automation Platform - a platform that continuously learns routing logic, resolution processes and diagnosis logic to build a knowledge base that grows and adapts to changes in the underlying systems
• Infosys Knowledge Platform a platform to capture, formalize and process knowledge and its representation in a powerful ontology based structure that allows for the reuse of knowledge as underlying systems change
About Infosys Ltd
Infosys (infosys.com) is a global leader in consulting, technology, outsourcing and next-generation services. We enable clients, in more than 50 countries, to stay a step ahead of emerging business trends and outperform the competition. We help them transform and thrive in a changing world by co-creating breakthrough solutions that combine strategic insights and execution excellence.
Certain statements in this press release concerning our future growth prospects are forward-looking statements regarding our future business expectations intended to qualify for the 'safe harbor' under the Private Securities Litigation Reform Act of 1995, which involve a number of risks and uncertainties that could cause actual results to differ materially from those in such forward-looking statements. The risks and uncertainties relating to these statements include, but are not limited to, risks and uncertainties regarding fluctuations in earnings, fluctuations in foreign exchange rates, our ability to manage growth, intense competition in IT services including those factors which may affect our cost advantage, wage increases in India, our ability to attract and retain highly skilled professionals, time and cost overruns on fixed-price, fixed-time frame contracts, client concentration, restrictions on immigration, industry segment concentration, our ability to manage our international operations, reduced demand for technology in our key focus areas, disruptions in telecommunication networks or system failures, our ability to successfully complete and integrate potential acquisitions, liability for damages on our service contracts, the success of the companies in which Infosys has made strategic investments, withdrawal or expiration of governmental fiscal incentives, political instability and regional conflicts, legal restrictions on raising capital or acquiring companies outside India, and unauthorized use of our intellectual property and general economic conditions affecting our industry. Additional risks that could affect our future operating results are more fully described in our United States Securities and Exchange Commission filings including our Annual Report on Form 20-F for the fiscal year ended March 31, 2015. These filings are available at sec.gov. Infosys may, from time to time, make additional written and oral forward-looking statements, including statements contained in the company's filings with the Securities and Exchange Commission and our reports to shareholders. Any forward-looking statements contained herein are based on assumptions that we believe to be reasonable as of this date. The company does not undertake to update any forward-looking statements that may be made from time to time by or on behalf of the company unless it is required by law.
Sarah Gideon - Infosys, India
P: +91 80 41563998 - E: Sarah_Gideon[.]infosys.com.
Paul de Lara - Infosys, UK
P: +44(0)20 7516 2748 - E: Paul_deLara[.]infosys.com.