Based on its recent analysis of the personal emergency response systems (PERS) market, Frost & Sullivan recognizes Philips Lifeline with the 2015 North America Frost & Sullivan Award for Product Line Strategy Leadership. Philips has taken a major stride forward in product strategy by leveraging anonymized longitudinal patient data gathered from Philips Lifeline monitoring to enrich patient care. Using predictive analytics, Philips CareSage provides analysis of real-time and historical data from healthcare providers and Philips Lifeline to proactively identify patients most likely to need emergency room transport so clinicians can intervene before problems occur, and potentially reducing avoidable hospitalizations. The solution was designed to support the ‘triple aim’ of healthcare, which is to enhance the patient experience, improve the health of populations and lower the per capita cost of healthcare in the United States.
The Philips Lifeline suite of solutions has evolved to include GoSafe, a mobile PERS solution, and HomeSafe, a solution for the traditional at-home user. GoSafe works on the AT&T network and features a mobile help button with AutoAlert and a communicator. Alternatively, HomeSafe presents two options: the standard service that requires the patient to press a button for help and the standard service with AutoAlert, which automatically notifies the contact center if a fall is detected2. Lifeline also offers a response app, which connects to the contact center via a smartphone. All services include 24 x 7 access to help through the Lifeline call center.
In April 2015, Philips Lifeline (Philips.com) introduced CareSage, a new predictive analytics engine that combines actionable insights with wearable devices to boost patient care. The first program supported by CareSage offers health organizations alerts regarding the risk of hospital readmission for elderly and chronically ill patients. Philips Lifeline works with the organization to segment the at-risk population, integrate enrollment into the clinician workflow and feed operational reporting and actionable alerts back into the workflow.
“With the introduction of CareSage, Philips Lifeline has endowed their suite of solutions with next-generation capability to harness the data derived from user behavior to create new analytical and predictive features,” said Frost & Sullivan Industry Principal Analyst Victor Camlek. “CareSage is built on the Philips HealthSuite digital platform, an open cloud-based platform that allows the creation of the next generation of connected health and clinical IT innovations,, which will aid organizations in designing and capturing data based on their own intervention protocols.”
Philips CareSage supports population health management as it collects a variety of data that can build baseline and ongoing information for preventive measures among individual users, as well as establish trends in patient populations.
“CareSage adds reporting capabilities that support the industry’s need to transition to value-based models of care,” noted Camlek. “By augmenting data capture, analysis and predictive capabilities, Philips Lifeline can extend the use of the solution to a wider pool of healthcare organizations.”
Each year, Frost & Sullivan presents this award to the company that has developed a comprehensive product line that caters to the breadth of the market it serves. The award recognizes the extent to which the product line meets customer base demands, the overall impact it has in terms of customer value as well as increased market share.
Frost & Sullivan Best Practices awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis and extensive secondary research to identify best practices in the industry.
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1. With GoSafe, coverage outside the home is provided where AT&T wireless network coverage is available.
2. AutoAlert does not detect 100% of falls. If able, users should always push the help button if they are able to do so. Button signal range may vary due to differing environmental factors.