PRTODAY / NewswireToday Free press release distribution service network

More news: Software
Written by / Agency / Source: Aspect Software, Inc.

Check Ads Availability|e-mail Article


Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!

Aspect Software Announces New Zipwire Enhancements Including Omni-Channel Reporting, Integration with ZenDesk, Oracle RightNow - Aspect Software announced new enhancements to Zipwire, the company’s 100% cloud-based contact center solution - Aspect.com
Aspect Software Announces New Zipwire Enhancements Including Omni-Channel Reporting, Integration with ZenDesk, Oracle RightNow

 

NewswireToday - /newswire/ - Phoenix, AZ, United States, 2016/04/21 - Aspect Software announced new enhancements to Zipwire, the company’s 100% cloud-based contact center solution - Aspect.com.

   
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Software Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

• Zipwire 3.10 is integrated with Aspect’s new omni-channel reporting and analytics platform “Aspect Reporting and Analytics for Zipwire.”
• Zipwire now provides support for ZenDesk and Oracle RightNow, simplifying integrations and empowering agents with a robust unified agent desktop. New Salesforce.com integration able to import campaign lists, export results directly within Salesforce.
• Progressive dialing mode now provides more precision when dialing, avoiding abandoned calls.

Aspect Software, a leading provider of fully-integrated consumer engagement, workforce optimization, and back-office solutions on premises and in the cloud, today announced new enhancements to Zipwire, the company’s 100% cloud-based contact center solution. Included in Zipwire 3.10 are new omni-channel reporting capabilities and seamless integration with ZenDesk’s customer support applications and Oracle RightNow’s CX Cloud application.

Contact center reporting is only as good as the data collected and the ease with which it can be accessed and analyzed is essential to creating actionable insights. In combination with Aspect’s continuity server, which allows for the storage of customer interaction data across channels, Zipwire can now create a complete 360 degree data view of the customer journey.

“The bar for exceptional customer experiences is continually rising and brands that do not meet the expectations of today’s digital-first consumers risk losing customer loyalty on a significant scale,” said Joe Gagnon, SVP and Chief Customer Strategy Officer, Aspect Software. “Zipwire’s enhancements now provide the ability to produce a full, contextual view of a customer’s experience across voice, text, social and self-service and drive improvement with detailed actionable insights. This gives companies the ability stay in step with all interactions and keep customers delighted.”

Other feature enhancements in Zipwire 3.10 include:

• Interaction details in SFDC activity history - Interaction details are now automatically added to the activity history of the Salesforce.com object that was present on the desktop at the time of interaction completion.
• Single-step conference - Agents can now connect a third party to a call via a single-step conference that begins as soon as a conference attempt is initiated. This simplifies the agent workflow by limiting button clicks, improving agent efficiency.
• Sorting for real-time service and agent metrics Agents and Services displayed in Zipwire Supervisor desktop now allow sorting by all displayed metrics. Contact center managers can now further customize their views to align with their needs.
• Totals in real-time service metrics view Zipwire Supervisor Desktop application now shows the cumulative values for all currently selected services. This provides an at a glance summary across all active services from this contact center management.
• Salesforce.com campaign management: Campaigns lists and results can be directly created or viewed within Salesforce.com. This ensures that managers and analysts can continue to use the same tools they know and love.
• More than 20 other minor enhancements to address market demands.

Zipwire allows businesses to leverage the highly flexible, scalable, secure design of the Aspect’s cloud architecture for peace of mind, while offering customers a seamless, first-class omni-channel experience using automated self-service, live agent assistance or when transitioning between the two as needed.

About Aspect
Aspect’s fully-integrated solution (aspect.com) unifies the three most important facets of modern consumer engagement strategy: customer interaction management, workforce optimization, and back-office. Through a full suite of cloud, hosted and hybrid deployment options, we help the world’s most demanding contact centers and back offices seamlessly align their people, processes and touch points to deliver remarkable customer experiences.

 
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Software Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Written by / Agency / Source: Aspect Software, Inc.

 
 

Availability: All Regions (Including Int'l)

 

Traffic Booster: [/] Quick Newswire Today Visibility Checker

 

Distribution / Indexing: [+] / [Company listed above is a registered member of our network. Content made possible by PRZOOM / PRTODAY indexing services]

 
 
# # #
 
Software Warnings - IMPORTANT:
Always be aware/cautious about what you download on your computer/mobile! PURCHASE SOFTWARE related keywords / Banner Ads. Click HERE for details!
.

 
  Your Banner Ad showing on ALL
Software articles,
CATCH Visitors via Your Competitors Announcements!


Aspect Software Announces New Zipwire Enhancements Including Omni-Channel Reporting, Integration with ZenDesk, Oracle RightNow

Company website links NOT available to basic submissions
It is OK to republish and/or LINK any newswire for any legitimate media purpose as long as you name Newswire Today and LINK as the source.
 
  Is this your article?
Activate ALL web links and social stream by Upgrading to Press Release PREMIUM Plan Now!

|
Publisher Contact: Tim Dreyer - Aspect.com 
630-227-8312 tim.dreyer[.]aspect.com
 
Newswire Today - PRZOOM / PRTODAY disclaims any content contained in this article. If you need/wish to contact the company who published the current release, you will need to contact them - NOT us. Issuers of articles are solely responsible for the accuracy of their content. Our complete disclaimer appears here.
IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any Aspect Software, Inc. securities in any jurisdiction including any other companies listed or named in this release.

Software via RSSAdd NewswireToday - PRZOOM Headline News to FeedBurner
Find who RetweetFollow @NewswireTODAY



Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!


Read Latest Articles From Aspect Software, Inc. / Company Profile


Read Software Most Recent Related Newswires:

RETN Deploys Infinera Cloud Xpress for Regional Network in Western Europe
Ukraine International Airlines Completes Implementation of PROS Revenue Management Solutions as Strategic Enablers for Global Growth Plans
IBM Security Plans to Acquire Agile 3 Solutions to Help the C-Suite Manage Data Risk
Western Cape Department of Transport & Public Works Improves Effectiveness of Critical Service Delivery with OpenText
Herc Rentals Selects Infor CloudSuite for Equipment Rental, HCM Systems
Oracle Buys Apiary
Xactly Introduces Commission Expense Forecasting Solution for Finance
LogiNext, a Jack Ma Funded Company Enters Indonesia's Booming Logistics Market
Noble Composer v11 Upgrades Agent Efficiency
RNSS Celebrates 20 Years As A SYSPRO Partner
NAKIVO Announces Support for vSphere 6.5 and Adds Skip Swap File in the Upcoming v7
SKECHERS Uses Oracle to Localize Assortments As They Grow Their Retail Presence
Metatron, Inc. Announces Strategic Move into the Areas of Mobile Encryption, and Virtual Reality for its Mobile Development Business
Belk, Hot Topic and Torrid Choose Oracle Retail Stores Solutions to Unify Brand Experiences
Infor Continues Significant Growth in Retail

Boost Your Social Network
& Crowdfunding Campaigns


LIFETIME SOCIAL MEDIA WALL
NewswireToday Celebrates 10 Years in Business


PREMIUM Members


Visit  1Click Games

Visit  NAKIVO, Inc.





 
  ©2017 Newswire Today — Limelon Advertising, Co.
Home | About | Advertise/Pricing | Contact | Investors | Privacy/TOS | Sitemap | FRANCAIS
newswire, PR free press releases distribution service magazines engine news alert newsroom press room breaking news public relations articles company news alerts newswiredistribution ezine bizentrepreneur biznewstoday digital business report market search pr firms agencies reports distri-bution today investor relation successful internet entrepreneurs newswire distribution prtoday.com freenewswiredistribution asianewstoday bizwiretoday USA pr UK today - NOT affiliated with PRNewswire as we declined their partnership offer in 2013
 
PRTODAY & NewswireTODAY are NOT affiliated with USA TODAY (usatoday.com)