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Frost & Sullivan Recognizes Launch Tech USA for Its Outstanding Solutions for the Automotive Diagnostics Aftermarket - The company’s innovative and affordable tools enable independent service providers to efficiently service and maintain electronics-intensive vehicles - LaunchTechUSA.com / Frost.com
Frost & Sullivan Recognizes Launch Tech USA for Its Outstanding Solutions for the Automotive Diagnostics Aftermarket

 

NewswireToday - /newswire/ - Mountain View, CA, United States, 2016/04/20 - The company’s innovative and affordable tools enable independent service providers to efficiently service and maintain electronics-intensive vehicles - LaunchTechUSA.com / Frost.com.

   
 
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Based on its recent analysis of the automotive diagnostics aftermarket, Frost & Sullivan recognizes Launch Tech USA with the 2016 North American Frost & Sullivan Award for Customer Value Leadership. The company offers a comprehensive product portfolio of automotive diagnostics tools for independent maintenance and service providers. Competitively priced for small businesses, Launch Tech USA’s portfolio includes handheld diagnostic scan tools such as the popular Android-based PAD II and telematics devices such as GOLO CarCare.

“Increasingly complex OEM vehicle designs with a high penetration of electronics systems are challenging independent automotive diagnostics service providers,” said Frost & Sullivan Research Analyst Anuj Monga. “Given the intense competition in the aftermarket, it is also critical for service providers to be able to reach out to customers conveniently, through local distributors, mobile vans, or brick and motor locations.”

Launch Tech USA, through its value-adding vehicle diagnostic solutions for aftermarket service providers, leverages its strong technological know-how, a thorough understanding of customer needs, and a competitive pricing model. The company was among the first to supply easy-to-use, Android-based handheld diagnostics tools with the flexibility to support many different applications and works with leading industry participants such as Matco Tools, MAC Tools, Cornwell Tools, AutoZone, NAPA Diagnostic Solutions, CARQUEST, and Advanced Auto Parts.

Further, Launch Tech USA’s in-shop channel utilizes mobile distribution operated by franchisees/distributors of mobile tool distribution companies to help it establish direct contact with customers. This enables the company to provide the additional information, training, and support required to enhance overall customer satisfaction, which underscores the company’s capabilities with respect to customer acquisition.

Launch Tech USA also has a huge asset in its human capital. Its strong service network provides reliable and widespread customer support through highly experienced field support executives in every state, a product support hotline, and online forums hosted on its Website. The company ensures that its services are easy to access, and its employees are knowledgeable and helpful. It also supports automatic software downloads from its own servers to help customers upgrade their systems easily. Its products make it easy for customers to understand vehicle designs and share relevant information with their mechanics.

“The positive ownership and service experiences of customers have helped Launch Tech USA retain its edge, despite facing competition from much larger companies,” noted Monga. “Even amid numerous product launches in the OBD II market, mostly from start-ups catering to similar customer segments, Launch Tech USA stands apart by taking the customer ownership experience to a different, more personalized level.”

The North American vehicle diagnostic tool market will see growth at a compound annual rate of 13.6 percent over the next five to seven years as service centers invest in new equipment and training programs to meet consumer expectations. New products, especially telematics solutions such as GOLO, are likely to provide Launch Tech USA with the opportunity to grow and even exceed these high estimates.

For its strong overall performance, Launch Tech USA earns the 2016 Frost & Sullivan Customer Value Leadership Award in the automotive diagnostics aftermarket. Each year, Frost & Sullivan presents this award to the company that has demonstrated excellence in implementing strategies that proactively create value for its customers with a focus on improving the return on the investment that customers make in its services or products. The award recognizes the company's inordinate focus on enhancing the value that its customers receive, beyond simply good customer service, leading to improved customer retention and ultimately customer base expansion.

Frost & Sullivan’s Best Practices Awards recognize companies in a variety of regional and global markets for outstanding achievement in areas such as leadership, technological innovation, customer service, and product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research.

About Launch Tech USA
Launch Tech USA (launchtechusa.com | golocarcare.com), with parent company LAUNCH Ltd, China are global leaders in the automotive diagnostics aftermarket. Launch manufacturers and distributes industry leading Automotive Diagnostics products, in over 60 countries worldwide since 1994. Launch Tech USA is headquartered in Ontario California.

About Frost & Sullivan
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Our “Growth Partnership” supports clients by addressing these opportunities and incorporating two key elements driving visionary innovation: The Integrated Value Proposition and The Partnership Infrastructure.

The Integrated Value Proposition provides support to our clients throughout all phases of their journey to visionary innovation including: research, analysis, strategy, vision, innovation and implementation.

The Partnership Infrastructure is entirely unique as it constructs the foundation upon which visionary innovation becomes possible. This includes our 360 degree research, comprehensive industry coverage, career best practices as well as our global footprint of more than 40 offices.

For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?

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Frost & Sullivan Recognizes Launch Tech USA for Its Outstanding Solutions for the Automotive Diagnostics Aftermarket

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Frost & Sullivan | Launch Tech USA
Publisher Contact: Chiara Carella - Frost.com 
+44(0)20 7343 8314 chiara.carella[.]frost.com
 
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