PRTODAY / NewswireToday Free press release distribution service network

Written by / Agency / Source: Frost & Sullivan

Check Ads Availability|e-mail Article


Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!

Frost & Sullivan Recognizes Alorica for Catapulting into a Leadership Position Within the BPO Industry - Alorica has driven significant, sustained growth in an intensely competitive industry - Alorica.com / Frost.com
Frost & Sullivan Recognizes Alorica for Catapulting into a Leadership Position Within the BPO Industry

 

NewswireToday - /newswire/ - Mountain View, CA, United States, 2016/04/14 - Alorica has driven significant, sustained growth in an intensely competitive industry - Alorica.com / Frost.com.

   
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Customer Service/Call Center Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Based on its recent analysis of the contact center outsourcing market, Frost & Sullivan recognizes Alorica with the 2015 North American Frost & Sullivan Award for Competitive Strategy Innovation and Leadership. Through the company’s acquisition strategy and organic growth, Alorica has broadened its product offerings, enhanced its delivery capabilities and delivered aggressive growth.

“Alorica exhibits a true entrepreneurial spirit and a tremendously creative company culture,” said Frost & Sullivan principal analyst Michael DeSalles. “Alorica’s seasoned executive team is very well aligned with extensive knowledge of the market and well-versed in managing successful mergers and acquisitions.”

Last year’s acquisition of several of West Corporation’s agent services businesses strengthened Alorica’s market position in three key areas:

• Global footprint: Alorica added 30 domestic facilities in the United States and 18,400 domestic agents, including 5,000 work-at-home agents. It added two facilities and 5,400 agents in the Philippines and new delivery geographies in Jamaica and Mexico.
• Markets: Alorica gained entry to new industry sectors such as healthcare, utilities, and government, and it strengthened its position in communications, retail, travel, financial services, and consumer products.
• Services: Alorica has expanded its current services offerings in customer care, technical support, and sales, and augmented it with receivables management and direct response capabilities.

“Over the past five years, Alorica has completed three transformational deals that have doubled its size each time. In addition to West agent services, it also acquired Ryla and PRC,” noted DeSalles. “In each instance, the Alorica integration team ensured corporate cultures were aligned, helping the company drive organic growth post-acquisition.”

Alorica has been able to meet the demands of the new breed of ‘always-connected’ consumers. Some of its differentiated solutions include:

• Alorica Analytics: A data management and analysis operating platform that consolidates information from multiple sources and aims to deliver accurate, focused, and insightful data on performance metrics. It provides visibility into each individual, team, campaign, and client program.
• Industry Innovation: Alorica has invested in its healthcare and small- and medium-sized business (SMB) market with the launch of two new products, PREEMPT and ASCEND, respectively. PREEMPT is an analytics-driven care management solution that enables health insurance companies to take proactive action to support at-risk members. The ASCEND solution is a vertically-integrated sales platform that incorporates predictive analytics, data enrichment, multi-channel direct marketing, and inside sales.
• Veterans’ Solutions: AloriCares is a military and spouse corporate hiring initiative. AloriCares has programs supporting employment, leadership training and development, sponsorship, and mentoring.

For its strong financial performance, excellent acquisition strategy, solid execution, and competitive ranking, Frost & Sullivan is pleased to recognize Alorica with the 2015 Competitive Strategy Innovation and Leadership Award. Each year, Frost & Sullivan presents this award to the company that has leveraged competitive intelligence to successfully execute a competitive strategy that results in stronger market share, competitive brand positioning, and customer satisfaction.

Frost & Sullivan Best Practices awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research to identify best practices in the industry.

About Alorica
At Alorica (alorica.com), we only do one thing -- we make lives better. How? By creating insanely great experiences for customers -- online, on the phone and through social media. From acquisition and sales to customer care and support, Alorica provides a host of world class services, including customer relationship management and back office support. We're proud to passionately serve clients as diverse as we are -- including communications, financial services, healthcare, retail and tech companies, many in the Fortune 500. We call the OC home, headquartered in Irvine, CA, with more than 50,000 employees in sixty-eight call centers and five support offices across the globe.

About Frost & Sullivan
Frost & Sullivan (frost.com), the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants.

Our “Growth Partnership” supports clients by addressing these opportunities and incorporating two key elements driving visionary innovation: The Integrated Value Proposition and The Partnership Infrastructure.

• The Integrated Value Proposition provides support to our clients throughout all phases of their journey to visionary innovation including: research, analysis, strategy, vision, innovation and implementation.

• The Partnership Infrastructure is entirely unique as it constructs the foundation upon which visionary innovation becomes possible. This includes our 360 degree research, comprehensive industry coverage, career best practices as well as our global footprint of more than 40 offices.

For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?

Contact Us: Start the discussion | Join Us: Join our community | Subscribe: Newsletter on "the next big thing" | Register: Gain access to visionary innovation.

 
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Customer Service/Call Center Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Written by / Agency / Source: Frost & Sullivan

 
 

Availability: All Regions (Including Int'l)

 

Traffic Booster: [/] Quick Newswire Today Visibility Checker

 

Distribution / Indexing: [+] / [Company listed above is a registered member of our network. Content made possible by PRZOOM / PRTODAY indexing services]

 
 
# # #
 
 
  Your Banner Ad showing on ALL
Customer Service/Call Center articles,
CATCH Visitors via Your Competitors Announcements!


Frost & Sullivan Recognizes Alorica for Catapulting into a Leadership Position Within the BPO Industry

Company website links NOT available to basic submissions
It is OK to republish and/or LINK any newswire for any legitimate media purpose as long as you name Newswire Today and LINK as the source.
 
  Is this your article?
Activate ALL web links and social stream by Upgrading to Press Release PREMIUM Plan Now!

Frost & Sullivan | Alorica
Publisher Contact: Chiara Carella - Frost.com 
+44(0)20 7343 8314 / +44(0)75 3301 7689 (mobile) chiara.carella[.]frost.com
 
Newswire Today - PRZOOM / PRTODAY disclaims any content contained in this article. If you need/wish to contact the company who published the current release, you will need to contact them - NOT us. Issuers of articles are solely responsible for the accuracy of their content. Our complete disclaimer appears here.
IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any Frost & Sullivan securities in any jurisdiction including any other companies listed or named in this release.

Customer Service/Call Center via RSSAdd NewswireToday - PRZOOM Headline News to FeedBurner
Find who RetweetFollow @NewswireTODAY



Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!


Read Latest Articles From Frost & Sullivan / Company Profile


Read Customer Service/Call Center Most Recent Related Newswires:

Upstream Works Software Awarded 2017 Customer Magazine Product of the Year
Genesys Acquires Silver Lining Solutions to Enrich Workforce Optimization Product Offering
Upstream Works Software Announces Partnership with Sensa
Upstream Works Software Announces New Partnership with PC-1
Frost & Sullivan Lauds inContact for Gaining Market Share in the ACD and WFO Segments of the Hosted/Cloud Market
ZaiLab Receives Frost & Sullivan’s Coveted Award for its Next-gen Contact Centre Solution
Upstream Works Named One of the Most Promising Cisco Solution Providers 2016
Upstream Works Software Expands with New Office in Europe
Dubai Land Department Boosts Citizen Engagement with Altitude-powered Contact Centre
Upstream Works Receives 2016 Industry Champion Award
Frost & Sullivan Commends Teleperformance Egypt’s Ambitious Expansion Plans in Setting up the First Virtual Contact Centre in Dubai
Frost & Sullivan Commends inConcert for Pioneering Leading-edge Solutions for the Latin American Contact Center Applications Market
Upstream Works Software Awarded 2016 TMC Labs UC Innovation Award
Genesys Honors Partner Award Winners at G-Force 2016 Customer Engagement Conference
Frost & Sullivan Recognizes Five9 with 2016 Customer Value Leadership Award For its Focus on Improving Customer Experience in the Global Cloud Contact

Boost Your Social Network
& Crowdfunding Campaigns


LIFETIME SOCIAL MEDIA WALL
NewswireToday Celebrates 10 Years in Business


PREMIUM Members


Visit  JobsWare.com

Visit  La Bella Bakery Artisan Bakery Arizona





 
  ©2017 Newswire Today — Limelon Advertising, Co.
Home | About | Advertise/Pricing | Contact | Investors | Privacy/TOS | Sitemap | FRANCAIS
newswire, PR free press releases distribution service magazines engine news alert newsroom press room breaking news public relations articles company news alerts newswiredistribution ezine bizentrepreneur biznewstoday digital business report market search pr firms agencies reports distri-bution today investor relation successful internet entrepreneurs newswire distribution prtoday.com freenewswiredistribution asianewstoday bizwiretoday USA pr UK today - NOT affiliated with PRNewswire as we declined their partnership offer in 2013
 
PRTODAY & NewswireTODAY are NOT affiliated with USA TODAY (usatoday.com)