Verint® Systems, Inc. today announced that a leading global healthcare diagnostics company extended its investment in and is deploying key Verint Workforce Optimization™ solutions, including workforce management and desktop analytics across multiple departments in its organization. Leveraging the technology, it will extend its ability to capture customer data, enhance employee performance and develop predictive insights to drive measureable business results.
Initially, the healthcare organization used Verint solutions to enhance its contact center operations, and in doing so, has been able to reduce cycle times and costs, improve process performance, increase productivity and accelerate cash collections. Based on these successes, the company is taking the Verint solutions into its back-office departments.
This multi-phase deployment brings Verint Workforce Management™ (WFM) across the company’s operations and supply chain, branch, logistics, IT contact center and patient service centers. Having the right number of employees, with the right skills in place at the right time, is critical to delivering superior customer service, managing costs, and striking an optimal balance between workload and staffing.
Together with Verint Desktop Analytics™, the healthcare organization can understand how employees are using applications and systems to perform their work in the back office. Another key benefit is the ability to deliver real-time guidance on next-best actions across different systems, applications and processes to enhance the customer experience and enable more effective and efficient engagement.
The company furthered its investment in Verint’s solutions in December 2015.
About Verint Systems, Inc.
Verint® (verint.com) is a global leader in Actionable Intelligence® solutions with a focus on customer engagement optimization, security intelligence, and fraud, risk and compliance. Today, more than 10,000 organizations in 180 countries including over 80 percent of the Fortune 100 count on intelligence from Verint solutions to make more informed, effective and timely decisions.
This press release contains "forward-looking statements," including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2016 and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.
VERINT, ACTIONABLE INTELLIGENCE, MAKE BIG DATA ACTIONABLE, CUSTOMER-INSPIRED EXCELLENCE, INTELLIGENCE IN ACTION, IMPACT 360, WITNESS, VERINT VERIFIED, KANA, LAGAN, VOVICI, GMT, VICTRIO, AUDIOLOG, CONTACT SOLUTIONS, ENTERPRISE INTELLIGENCE SOLUTIONS, SECURITY INTELLIGENCE SOLUTIONS, VOICE OF THE CUSTOMER ANALYTICS, NEXTIVA, EDGEVR, RELIANT, VANTAGE, STAR-GATE, ENGAGE, CYBERVISION, FOCALINFO, SUNTECH, and VIGIA are trademarks or registered trademarks of Verint Systems Inc. or its subsidiaries. Other trademarks mentioned are the property of their respective owners.