PRTODAY / NewswireToday Free press release distribution service network

Written by / Agency / Source: Radvision Ltd

Check Ads Availability|e-mail Article


Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!

PSCU Taps Avaya to Enhance the Member Experience - Nation’s leading Credit Union Service Organization leverages market leader in Customer Engagement solutions to heighten efficiency, reliability and feature functionality in contact center upgrade - PSCU.com / Avaya.com
PSCU Taps Avaya to Enhance the Member Experience

 

NewswireToday - /newswire/ - Santa Clara, CA, United States, 2016/04/05 - Nation’s leading Credit Union Service Organization leverages market leader in Customer Engagement solutions to heighten efficiency, reliability and feature functionality in contact center upgrade - PSCU.com / Avaya.com. NASDAQ: RVSN

   
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Office Automation/Conferencing Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Dedication to providing a best-in-class member experience is a fundamental operating principal for PSCU, the nation’s leading credit union service organization. This means being available at any hour, every day, and through multiple channels for the 18 million members of its 800 plus owner credit unions. PSCU has tapped Avaya, a global leader in business communications software, systems and services, to help enhance its current contact center into an omni-channel consumer engagement contact center operation capable of multi-media interactions and maximum efficiency of reliability.

Greg Graham, vice president of Infrastructure for PSCU, said:
“Collaboration is one of the key ways in which we strive to deliver upon the promise of providing an unparalleled member experience. When PSCU decided to elevate its contact center to the next level, the response from Avaya demonstrated that they were the right partner to help make that happen. Avaya was the only company that offered Transformation services, which looks at our entire business and not just the IT department. This comprehensive approach is why we put our business in their hands.”

The partnership will bring multiple benefits to PSCU, its credit union owners and their members:

• Elevated stability: Underscoring its commitment to 24/7/365 service, enhancements include reduced risk through faster disaster recovery. In the event one center is offline for any reason network, environmental or other incoming interactions will continue to be seamlessly distributed among the other centers.
• Increased efficiency: The Avaya platform will simplify agent workflow and training. Streamlining the agent experience can help reduce agent stress and increase member satisfaction by lowering the effort required by both agents and credit union members.
• Expanded feature functionality: PSCU will add more communications channels to its contact center mix, including web chat, email and potentially video, increasing both interaction richness and accessibility for members.
• Better segmentation, security and service for each member credit union: Multi-tenancy and advanced call routing will help improve security and call handling, as well a maximize efficiencies by better balancing volumes among the 1,200 agents in PSCU’s multiple locations.
• Clearer alignment between technology, business strategies and results: Avaya Customer Engagement Transformation consulting services will work with PSCU to identify, map and achieve opportunities for improvements in business performance, service delivery, member and employee satisfaction.
• More time to focus on new services and develop new features: By engaging Avaya Managed Services to keep its contact center infrastructure running in peak condition, PSCU can focus on higher priorities like delivering new services and features.
• A framework for ongoing innovation: PSCU’s commitment to continually innovate and improve services will be underpinned by a highly flexible, standards-based platform that is built to simplify application development and integration.

“The depth of care that PSCU delivers to its members demands the best-in-class technology and professional services that Avaya delivers. This is much more than a technology upgrade: it’s an ongoing strategic relationship that has the power to digitally transform the economics of this organization.”
Derrell James, SVP for U.S. Sales and Global Services Sales, Avaya

About PSCU
Established in 1977, PSCU (St. Petersburg, Fla.) (pscu.com) is the nation's leading credit union service organization (CUSO). The company is owned by 800 plus member credit unions representing over 18.2 million credit, debit, prepaid, online bill payment and mobile accounts. Comprehensive 24/7/365 member support is delivered through contact centers located throughout the United States.

About Avaya
Avaya (avaya.com) is a leading provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Its world-class contact center and unified communications technologies and services are available in a wide variety of flexible on-premises and cloud deployment options that seamlessly integrate with non-Avaya applications. The Avaya Engagement Environment enables third parties to create and customize business applications for competitive advantage. The Avaya fabric-based networking solutions help simplify and accelerate the deployment of business critical applications and services.

Certain statements contained in this press release may be forward-looking statements. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "plan," "potential," "predict," "should" or "will" or other similar terminology. We have based these forward-looking statements on our current expectations, assumptions, estimates and projections. While we believe these are reasonable, such forward looking statements involve known and unknown risks and uncertainties, many of which are beyond our control. These and other important factors may cause our actual results to differ materially from any future results expressed or implied by these forward-looking statements. For a list and description of such risks and uncertainties, please refer to Avaya's filings with the SEC that are available at sec.gov. Avaya disclaims any intention or obligation to update or revise any forward-looking statements.

All trademarks identified by ®, TM, or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners.

 
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Office Automation/Conferencing Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Written by / Agency / Source: Radvision Ltd

 
 

Availability: All Regions (Including Int'l)

 

Traffic Booster: [/] Quick Newswire Today Visibility Checker

 

Distribution / Indexing: [+] / [Company listed above is a registered member of our network. Content made possible by PRZOOM / PRTODAY indexing services]

 
 
# # #
 
 
  Your Banner Ad showing on ALL
Office Automation/Conferencing articles,
CATCH Visitors via Your Competitors Announcements!


PSCU Taps Avaya to Enhance the Member Experience

Company website links NOT available to basic submissions
It is OK to republish and/or LINK any newswire for any legitimate media purpose as long as you name Newswire Today and LINK as the source.
 
  Is this your article?
Activate ALL web links and social stream by Upgrading to Press Release PREMIUM Plan Now!

|
Publisher Contact: Christina Knittel - Avaya.com 
408-496-3417 crknittel[.]avaya.com
 
Newswire Today - PRZOOM / PRTODAY disclaims any content contained in this article. If you need/wish to contact the company who published the current release, you will need to contact them - NOT us. Issuers of articles are solely responsible for the accuracy of their content. Our complete disclaimer appears here.
IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any Radvision Ltd securities in any jurisdiction including any other companies listed or named in this release.

Office Automation/Conferencing via RSSAdd NewswireToday - PRZOOM Headline News to FeedBurner
Find who RetweetFollow @NewswireTODAY



Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!


Read Latest Articles From Radvision Ltd / Company Profile


Read Office Automation/Conferencing Most Recent Related Newswires:

AVI-SPL Acquires Anderson Audio Visual
Avaya Japan Partners with LINE on Contact Center Solution
Avaya Partners with China’s Tencent Cloud to Offer Cloud-Based Services to Enterprises
KDDI Evolva to Build Contact Center Platform on Avaya Breeze to Offer Cloud Services to Enterprises
RingCentral Hits Major Milestone with 100 U.S. Patents
RingCentral Connect Platform Achieves New Milestones with 1.6 Million API Requests Per Day and 300% Annual Increase in API Requests Overall
AVI-SPL Awarded Frost & Sullivan’s 2016 North American Managed Video Conferencing Services Company of the Year
AVI-SPL to Showcase Next Gen Collaboration Solutions at Gartner Symposium/ITxpo 2016
AVI-SPL Entrusted as Microsoft Cloud Solutions Provider, Simplifies Cloud Services for Organizations
Vidyo Expands Partnership with Computacenter to Deliver Universal Cloud-Based Video Communications to European Markets
Automated Voice & Data Solutions (AVDS) Partners with Vidyo to Offer Enhanced Video Interactions for Improved Customer Service
Santa Clara Unified School District Moves its Communications Infrastructure to the Cloud with RingCentral
Avaya Unveils Cloud Networking Platform to Simplify and Accelerate Deployment and Management of Networks
AVST Now Part of Arrow Systems Integration Monitoring Solution
Avaya Receives 2016 CUSTOMER Contact Center Technology Award

Boost Your Social Network
& Crowdfunding Campaigns


LIFETIME SOCIAL MEDIA WALL
NewswireToday Celebrates 10 Years in Business


PREMIUM Members


Visit  BizJobs.com

Visit  JobsWare.com





 
  ©2016 Newswire Today — Limelon Advertising, Co.
Home | About | Advertise/Pricing | Contact | Investors | Privacy/TOS | Sitemap | FRANCAIS
newswire, PR free press releases distribution service magazines engine news alert newsroom press room breaking news public relations articles company news alerts newswiredistribution ezine bizentrepreneur biznewstoday digital business report market search pr firms agencies reports distri-bution today investor relation successful internet entrepreneurs newswire distribution prtoday.com freenewswiredistribution asianewstoday bizwiretoday USA pr UK today - NOT affiliated with PRNewswire as we declined their partnership offer in 2013
 
PRTODAY & NewswireTODAY are NOT affiliated with USA TODAY (usatoday.com)