Zendesk, Inc. today announced it has launched the first customer support solution designed for Microsoft Office 365 Groups that enables fluid conversations within an organization to resolve customer issues more efficiently. Building upon the existing Zendesk and Microsoft collaboration, the new integration (called Office 365 Connectors) empowers customer service reps, sales teams, product, finance and engineering departments to easily collaborate around customer inquiries with a new streamlined workflow, and without ever leaving Office 365.
Zendesk and Office 365 gives companies the tools to communicate with employees, partners and customers regardless of physical or organizational location. Any issue that needs to be escalated beyond customer support in Zendesk for example, quickly resolving a question about a pending invoice with the finance team, or pricing approval that needs to go through sales operations can now be done by selecting the appropriate Office 365 Group.
“In this era of increasingly complicated relationships, companies are dedicated to finding all solutions to efficiently resolve customer inquiries,” said Billy Robins, Director of Technology Alliances at Zendesk. “Our integration with Microsoft Office 365 Groups enables organizations to collaborate internally to quickly find solutions, and then use Zendesk a platform they already use to communicate externally with their customers.”
“Providing greater degrees of collaboration and exchange in the workplace guides our work at Microsoft,” said Rob Howard, director, Office 365 Ecosystem, Microsoft. “This new integration provides customers with the productivity of Microsoft and the flexibility of Zendesk.”
Features of Zendesk’s integration with Office 365 includes:
- Escalate a ticket to an Office 365 Group;
- Enable existing teams to collaborate around complex customer scenarios;
- Connect customer support with subject matter experts inside a company to solve problems quickly;
- Once the issue gets resolved in Office 365 Groups, link back to the Zendesk ticket to close the issue.
Zendesk (zendesk.com) provides a customer service platform designed to bring organizations and their customers closer together. With more than 69,000 paid customer accounts, Zendesk’s products are used by organizations in 150 countries and territories to provide support in more than 40 languages. Founded in 2007 and headquartered in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia and South America.