The organization selected the Verint solution to simplify business operations, continue its move to a single-vendor platform and realize a more impactful return on its technology investment.
Leveraging Verint Quality Management (QM), the insurance provider plans to drive more effective and personalized customer engagement across the organization. It selected Verint’s software based on its reputation for exceptional reliability and cost effectiveness. Moving to a single-vendor QM platform was also a driver to simplify the technology footprint across its multiple customer engagement centers. These factors were critical during its evaluation process to help ensure its investment reinforced and supported its customer-centric service model.
Verint Quality Management helps contact center operations evolve from traditional monitoring and random call sampling toward insightful, focused, high-quality programs that incorporate the voice of the customer. All attributes of a customer interaction including voice conversations and associated screen data, email, web chat sessions and more can be evaluated from a single screen, helping automate quality assurance. The software also can identify the types of calls that may be the most important and ties analytics, coaching, scorecards and training together to help employees develop and extend their skills and improve customer experiences and engagement.
The insurance organization selected the Verint solution in mid-2015.
About Verint Systems, Inc.
Verint® (verint.com) is a global leader in Actionable Intelligence®, which has become a necessity in a dynamic world of massive information growth. By empowering organizations with crucial insights, Verint solutions enable decision makers to anticipate, respond and take action, and make more informed, effective and timely decisions. Our solutions are designed to address three important areas of the actionable intelligence market: customer engagement optimization; security intelligence; and fraud, risk and compliance. Verint’s vision is to create A Smarter World with Actionable Intelligence®, and today, more than 10,000 organizations in over 180 countries including over 80 percent of the Fortune 100 already benefit from this vision.
This press release contains "forward-looking statements," including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2015, our Quarterly Report on Form 10-Q for the quarter ended October 31, 2015, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.
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