Noble Systems Corporation, a global leader in unified contact center technology, reports that Florida Hospital, one of the largest not-for-profit healthcare providers in the US, has expanded the coverage of its Noble® Enterprise deployment to include the hospital’s customer care, scheduling, imaging, and internal IT support departments.
Florida Hospital’s patient financial services department has been employing the use of Noble’s inbound and outbound contact management solutions since 2004. The healthcare provider is not only extending the blended contact technology platform to more departments as part of the new deployment, but also adding advanced Noble tools to increase the capabilities of its communication programs including Noble IVR, allowing patients to navigate self-service voice menus to schedule appointments and make payments, and Noble ShiftTrack, enabling the hospital to generate inbound call forecasts and optimize agent scheduling.
Carlos Escobar, Vice-President, Information Systems at Florida Hospital, said “Noble has been a trusted partner of Florida Hospital for over 10 years, supporting our patient financial services programs with the Noble Enterprise platform. We are beyond excited to broaden the scope of our involvement with Noble, adding extra agent support for our patient and internal communications across multiple departments. We anticipate the advanced inbound call routing and workforce management technologies to be especially impactful for the productivity of our patient-facing customer care, IT solution center and financial services teams.”
“Noble is a leading provider of revenue cycle management solutions for the healthcare industry, and Florida Hospital is setting an example for how to embrace the use of our technologies and increase the capabilities of team members in different departments, with distinct responsibilities,” said Chris Hodges, Senior Vice-President, Sales and Marketing at Noble Systems. “We are excited to advance the deep relationship that Florida Hospital and Noble Systems have developed.”
About Noble Systems
Noble Systems Corporation (noblesystems.com) is a global leader in the customer communications industry, providing innovative solutions for Unified Communications, Business Process Management and Analytics. Tens of thousands of agents at 4,000+ client installations worldwide use Noble platforms to manage millions of customer contacts each day. Noble offers a unified suite of multi-channel inbound, outbound and blended contact processing, strategy planning, and resource management tools for companies of all sizes. Our CPE, CaaS and innovative premise/cloud hybrid platforms include ACD, predictive dialing, blended processing, recording and monitoring, IVR, messaging, interaction analytics and workforce management.
About Florida Hospital
Florida Hospital (floridahospital.com) is one of the country’s largest not-for-profit health care providers with 22 campuses serving communities throughout Florida. Being a not for profit hospital means we are here for something much more important: you. For more than 100 years, we have been profoundly committed to those who seek our care. We’ve become known the world over for the expert, compassionate, individualized attention given to the millions who have already passed through our doors, and the million plus patients who visit us each year.
Florida Hospital, a 2,247-bed acute-care medical facility, is a member of Adventist Health System. We serve as a community hospital for Greater Orlando and as a major tertiary referral hospital for Central Florida and much of the Southeast, the Caribbean and Latin America. Adventist Health System operates 44 hospitals in ten states making it the largest not-for-profit protestant health care system in the United States.