Based on its ongoing analysis of the healthcare content management (HCM) market, Frost & Sullivan recognizes BridgeHead Software (BridgeHead) with the 2016 European Frost & Sullivan Award for Customer Value Leadership. The company offers high-performance, reliable content management solutions characterised by exceptionally effective delivery and pricing models.
Using a next-generation model for HCM, BridgeHead provides a value proposition that goes beyond medical images to encompass the broader gamut of multimedia and document content produced across an enterprise. Its third-generation, vendor-neutral archive (VNA) solution or Independent Clinical Archive (ICA) called HealthStore™ consolidates data from any number of clinical departments, including radiology, cardiology, pathology, oncology and ophthalmology. As they pull up images of their patients, clinicians get seamless access to all related and relevant content such as priors and associated reports, regardless of type and location.
“BridgeHead’s solutions enable a centralized, high-performance data management environment across the healthcare enterprise, allowing a unified view of patient records through virtualization and compliance to standards protocols,” said Frost & Sullivan Industry Principal Nadim Michel Daher. “It also enables hospitals to share data both intra- and inter-institutionally through a nimble solution set that is vendor- and application-agnostic.”
BridgeHead’s advanced technology is complemented by high financial flexibility and customization elements. It understands specific customer needs before designing solutions. The company has, in fact, been at the forefront of helping hospitals ease into next-generation HCM capabilities while providing the market with industry-leading data protection, information sharing, information lifecycle management, and disaster recovery technologies.
BridgeHead offers its customers flexible purchasing options such as capital purchasing, Software-as-a-Service (SaaS), and managed services with price points tailored based on the scope and the amount of data (medical and non-medical images, clinical and administrative data), data migration (for the retirement of applications or repatriation of data), and professional services (such as data transformation).
“Dedicated exclusively to the field of healthcare, the company has built a strong track record in the healthcare market through industry-leading solutions for data protection, archival, and disaster recovery for hospitals,” noted Daher. “Over the years, BridgeHead Software has continued to capitalize on these expert capabilities, evolving its offerings into a full-fledged portfolio that it provides today, which includes its third-generation, VNA solution.”
Already a leading HCM vendor in Europe, BridgeHead is rapidly expanding its installed base in North America through its long-standing collaboration with MEDITECH. The proven scalability of its best-of-breed solutions; its true vendor-neutral, standards-based and hardware-agnostic nature; and the unique data protection element that BridgeHead provides are important differentiators. Indeed, only a minority of health systems have developed modern disaster recovery and business continuity (DR/BC) capabilities like BridgeHead.
Overall, high level of customer engagement translates into high customer satisfaction and loyalty, and growth both organically and within new markets. Currently, the company’s solutions enable over 1,200 hospitals across the globe with state-of-the-art HCM capabilities. In recognition of its strong overall performance, BridgeHead is the deserving recipient of Frost & Sullivan’s 2016 European Customer Value Leadership Award.
Each year, Frost & Sullivan presents this award to the company that has demonstrated excellence in implementing strategies that proactively create value for its customers with a focus on improving the return on the investment that customers make in its services or products. The award recognizes the company's inordinate focus on enhancing the value that its customers receive, beyond simply good customer service, leading to improved customer retention and, ultimately, customer base expansion.
Frost & Sullivan’s Best Practices Awards recognize companies in a variety of regional and global markets for outstanding achievement in areas such as leadership, technological innovation, customer service, and product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research.
About BridgeHead Software
With 20 years’ experience in data and storage management, BridgeHead Software (bridgeheadsoftware.com) is trusted by over 1,200 hospitals worldwide. Today, BridgeHead Software helps healthcare facilities overcome challenges stemming from rising data volumes and increasing storage costs, while delivering peace of mind around how to store, protect and share clinical and administrative information.
BridgeHead’s Healthcare Data Management solutions are designed to work with any hospital’s chosen applications and storage hardware, regardless of vendor, providing greater choice, flexibility and control over the way data is managed, now and in the future.
About Frost & Sullivan
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