Today Evolve IP announced that ClearSounds Communications has deployed Evolve IPís suite of award-winning cloud communications services, including its best-of-breed IP phone system, unified communications and collaboration tools, and a hosted call center. The services, deployed across three locations and to a mobile national sales force, mark a significant upgrade to the firmís premise systems.
Hearing loss is a major public health issue that affects about 20 percent of Americans, or 48 million people. In fact, it is the third most common physical condition, with one out of every three people age 65 or older reporting loss. ClearSounds Communications is battling this pervasive problem with innovative solutions that help the mounting population of baby boomers hear more clearly through common, everyday devices. At the same time, the company needed to upgrade its own communications technology to keep pace with a rapidly growing customer base.
While ClearSounds creates state-of-the-art products, the companyís internal communications technologies were far less sophisticated. The company needed a system that integrated a hosted phone system, collaboration tools, and modern call center functions into a single platform. In addition, ClearSounds wanted a solution that would enable detailed call center reporting plus mobility for all employees and the flexibility to make changes to the system any time, from anywhere. Evolve IPís cloud-based system provided a complete solution that met all of ClearSoundsí needs. Evolve IP implemented its solution in just weeks, trained users in hours, and immediately began improving ClearSoundsí call center efficiency and administrative control.
ďEvolve IPís expansive cloud communications suite is huge for us − it has raised our customer service capabilities and performance to a much higher level,Ē said Austin Hock, network administrator and IT specialist at ClearSounds. ďPrior to this deployment, we didnít have accountability measures in place for example, there was no method for tracking the number of calls our customer service agents handled or how long it took to solve problems. Now, we see which agents are the most efficient and how well they resolve issues. Those metrics will guide training for our agents and ensure that our customers are happy with our service. For me, personally, Iím thrilled because I can make administrative changes to the system from anywhere and at any time of any day.Ē
ClearSounds also benefits from the business continuity provided by Evolve IP Cloud Connect. Cloud Connect combines the bandwidth of multiple public connections into a single, faster, more reliable connection for securely accessing Evolve IPís cloud and the Internet, replacing expensive WAN connections, and providing continuity at the packet level.
ďRedundancy is important for our business so we can maintain service to customers even in the event of an outage,Ē explained Hock. ďFor voice and Internet, we use a high-speed cable line because of its low price. Even though we experience outages with that line about once a month, we have had no business disruption now because of Cloud Connect. When one line goes down, Cloud Connect instantly and transparently switches over to a dedicated failover line. Since this is done at the packet level there is zero service disruption for our customers they never even know. Itís great to have the peace of mind from knowing that when an outage happens, Cloud Connect gives us complete continuity.Ē
ďEvolve IP solutions have helped ClearSoundsí business become more efficient and reliable both inside and out,Ē said Tim Allen, Chief Sales and Marketing Officer of Evolve IP. ďThey are a leading listening technology manufacturer and now their back-end information technology is on par with the superior products and services they provide their own customers. Weíre also looking forward to working with them in the future as they take advantage of our Evolve IP OneCloud platform to move desktops and servers to the cloud as well.Ē
One of the nationís fastest growing cloud companies, Evolve IP (evolveip.net) provides cloud services in virtually every industry including: healthcare, legal, insurance, banking, technology, travel, veterinary medicine, and retail and to some of the worldís most recognizable brands. The companyís Evolve IP OneCloudTM solution allows organizations to migrate multiple cloud computing and cloud communications services onto a single, unified platform including: virtual data centers / servers, disaster recovery, virtual desktops, IP phone systems / unified communications, contact centers, and more.
About ClearSounds Communications
ClearSounds Communications (clearsounds.com), based in Naperville, IL., is a privately-held, family-run, and women-owned company that has been creatively, stylishly, and economically meeting the needs of people with hearing loss for over 30 years. By designing, engineering, manufacturing, marketing, selling, and distributing a complete line of communication, sound enhancement, and audio products, ClearSounds is leading the way in cutting-edge technology for individuals with mild-to-moderate hearing loss and anyone seeking a remarkable sound experience. ClearSounds is a 2013 CES Innovation Award Honoree for Accessibility, Design & Engineering.