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Damovo Showcases Trends and Innovations for the Industry At The CCW 2016 - “The time is right for heroes” with this motto Damovo will be represented once again this year at the CCW 2016 from 23rd - 25th February in Berlin - CCW.eu / Damovo.com
Damovo Showcases Trends and Innovations for the Industry At The CCW 2016

 

NewswireToday - /newswire/ - Düsseldorf, Germany, 2016/02/03 - “The time is right for heroes” with this motto Damovo will be represented once again this year at the CCW 2016 from 23rd - 25th February in Berlin - CCW.eu / Damovo.com.

   
 
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(Hall 3 Booth 8/H7) On four solution stations, Damovo and its partners will present exciting live demonstrations of the newest innovations in contact centre platforms, process optimisation, video in the contact centre, and a new generation of waiting queue. Damovo will also be inviting contact centre representatives to participate in their latest expert survey.

At the first solution station titled “Multichannel Orchestra”, Damovo's team of experts will showcase tools which enable the seamless integration of various channels into one operative interface. Companies consequently receive a high-performance and flexible toolbox providing contact centre services, self-service applications as well as business automation integration.

The second solution station addresses the topic of “Intelligent Processes” as processing service or sales issues will not become any less complex in the future. During a live demonstration Damovo (damovo.com) and NICE will show how the contact centre can be optimised with only one tool and no “hard” integration into the IT processes.

“Visual Customer Experience” is the theme of the third solution station. Visitors will have the opportunity to find out directly from Damovo's team of experts how to establish an audio-visual bridge between digital and stationary sales and service channels and thus create an extraordinary customer experience.

The live demonstration on the fourth solution station “Next Generation Queue” introduces a novel waiting queue which takes over the waiting period for customers, improves employee and customer satisfaction and permits savings in the cost of lines.

Visitors will also have the opportunity to participate in Damovo’s current expert survey at the booth. All participants will receive a report with the survey results following the CCW.

 
 
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Written by / Agency / Source: Damovo | Daisy Group plc

 
 

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Damovo Showcases Trends and Innovations for the Industry At The CCW 2016

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Publisher Contact: Press Office - Damovo.com 
+44(0)87 0420 6119 info.belgium[.]damovo.com
 
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IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any Damovo | Daisy Group plc securities in any jurisdiction including any other companies listed or named in this release.

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