Aiming for a faster and enhanced secure passenger control process, Viracopos International Airport implemented the latest Automated Border Control technology by installing Vision-Box™’s ABC eGates at the end of 2015, already processing thousands of passengers during its first month in operation.
One of the largest centers of air traffic in Brazil, Viracopos International Airport reached a record level of passenger volume in 2015, with an annual 10.3 million passenger movements. To meet this record increase, an innovative Automated Border Control solution was implemented in December 2015, just in time to meet the special seasonal demand of the higher passenger flow traveling in both domestic and international flights.
“After Viracopos reached a record in passenger volume in a single year, this new technology has arrived to make the airport journey much more seamless and secure”, states President-Director of Viracopos International Airport, Gustavo Müssnich.
The innovative Automated Border Control solution implemented by multinational Vision-Box™ (vision-box.com) allows for a faster passenger identification process, through eGates that ensure both passport authenticity and biometric passenger verification through an automated and self-service process. The passengers are in control of their own journey through immigration and emigration control, without directly interacting with the Federal Police, as long as they are at least 18-years-old and hold a Brazilian electronic passport.
The solution is very easy to use as an appealing alternative to traditional passenger control which is typically a time-consuming and uncomfortable experience for the traveler. In this new process at the eGates, the passenger is identified in just a few seconds, using Vision-Box™ advanced biometric technology. The system compares the facial image stored in the chip of the passengers’ passport against the live captured image, all according to the highest quality and security international standards, making sure that they are the genuine owner of the document.
Passenger experience is one of the priority focus of the solution, presenting a highly intuitive interface with simple, clear instructions for the user, who seamlessly concludes the process in a self-service way, without queuing times! Since they have been deployed, the eGates installed at the Arrivals and Departures areas of the airport have processed more than 9000 passengers, each process taking only 15 seconds on average! This represents a considerable reduction from usual time needed in traditional control around 3 minutes.
Federal Delegate Carlos Fagundes Vieira, responsible for Airport Security Police in Viracopos, stated that,“ABC eGates will reduce the time spent by the passenger in immigration control; the entry and exit of Brazilian citizens in the country will be faster.”
In terms of security, the new platform guarantees an enhanced level of trust in passenger identification and represents significant improvements in the efficiency of an airport’s border control processes. The Federal Police remotely monitors every passage at the eGates in real time, leveraging Vision-Box™ software inspection platform interfaced with the International Traffic Automated System. In case of an exceptional situation during the process, the Police immediately receives an alert in order to evaluate the situation and take immediate action, while the passenger remains inside the eGate. For example, if two people simultaneously enter the eGate or if the passport is part of a database of stolen documents, the Police can take instantaneous action.
This exception risk-based automated process offers the Federal Police with the capability to better focus on persons of interest through smart case management.
Since its inauguration, the solution has positively impacted airport‘s activity as well as the quality of service delivered to passengers. As Leidivino Natal da Silva, Country Manager of Vision-Box™ Brazil, highlights:
“One of the trend of special interest in the aviation industry is currently to refine security processes in order to increase reliability and sustainability. Viracopos International Airport is highly aware and decided to focus on the solution that brings higher levels of innovation and orientation to passenger experience! As an Airport that hosts millions of people per year, the offered platform is the key to optimize passenger flow, to reduce the existing operational costs, as well as to reduce the queues and waiting times, so the passenger may enjoy the retail areas as well as other airport’s attractions.”