Verint® Systems, Inc. today announced that it has been named a 2015 CX Impact Award winner. The program is sponsored by the Customer Experience Professionals Association (CXPA), a premier global non-profit organization dedicated to the advancement and cultivation of the customer experience profession. This award, for which the company has been honored for the second time over the past three years, is designed to distinguish individuals worldwide who are making significant progress within their organizations to enhance the customer experience.
With a dedicated CX function in its business, Verint’s passionate focus on its own customer experience program is making a tremendous impact as evidenced by the increase in customer loyalty over the past year. The company recently completed a current and future state journey mapping exercise, which was developed as a series of dynamic graphics that clearly and precisely displays the voice of its customers. This visually appealing map helps stakeholders understand the importance and status of customer interactions, and how specifically their journeys progress. Verint’s Customer Experience Program helps the organization assess customer feedback and sentiment, translating the data into actionable intelligence.
“When we launched our CX program, we set out to create a methodology that could not only support our own voice of the customer initiative, but one that our customers could eventually roll out in their own organizations,” says Nancy Porte, vice president, customer experience, Verint Enterprise Intelligence Solutions™. “We remain dedicated to constantly improving and expanding this program to suit the needs of our customers all over the world, so we are honored to be recognized as both customer experience practitioners and an industry example on how to run an effective CX program.”
Winners of the CXPA CX Impact Awards were announced as part of CX Day, a global celebration of the companies and professionals that create great experiences for their customers. The panel of judges was comprised of thought leaders in the CX field that selected winners from all backgrounds and industries and have successfully led or supported customer experience, voice of the customer, or other initiatives in pursuit of specific customer experience goals on behalf of clients.
About Verint Systems, Inc.
Verint® (verint.com) is a global leader in Actionable Intelligence®, which has become a necessity in a dynamic world of massive information growth. By empowering organizations with crucial insights, Verint solutions enable decision makers to anticipate, respond and take action, and make more informed, effective and timely decisions. Our solutions are designed to address three important areas of the actionable intelligence market: customer engagement optimization; security intelligence; and fraud, risk and compliance. Verint’s vision is to create A Smarter World with Actionable Intelligence®, and today, more than 10,000 organizations in over 180 countries including over 80 percent of the Fortune 100 already benefit from this vision.
This press release contains "forward-looking statements," including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2015, our Quarterly Report on Form 10-Q for the quarter ended October 31, 2015, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.
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