GuestLogix, Inc., the leading global provider of ancillary-focused merchandising, payment and business intelligence technology to airlines and the passenger travel industry, today announced a multi-year renewal agreement for the continued fleet-wide use of the Company's retailing technology across KLM Royal Dutch Airlines. This agreement with the Netherlands’ flag carrier also includes the deployment of handheld POS device upgrades which are now being leveraged to support the carrier’s onboard duty free retailing. With this signing, GuestLogix reaffirms its position as the leading retail technology provider to the global airline industry as well as protects its European footprint.
“Our team has worked closely with KLM to ensure that our leading retail technology will support the carrier’s evolving needs and initiatives,” said John Gillberry, Chief Executive Officer, GuestLogix. “With this renewal and technology upgrade, we have implemented our PCI-compliant handheld POS devices onboard KLM to provide a secure, reliable solution that will support duty free retailing across the airline’s entire fleet. We are pleased to have retained this major European customer’s business and to have once again demonstrated our commitment to innovation and customer satisfaction.”
KLM, a leading European carrier, has been a customer of GuestLogix since 2009, leveraging the Company’s leading retail platform and handheld POS devices to accept credit card payments for the purchase of duty free items onboard. KLM has relied on GuestLogix to provide secure payment acceptance, innovative retail solutions and committed customer service, which ultimately led to the signing of this renewal agreement.
“GuestLogix has proven its dedication to innovation and to maintaining our business by providing a flexible solution that caters to our requirements,” said Anna Ketting, Director Inflight Retail & Media, KLM Royal Dutch Airlines. “At KLM, we aim to deliver a contemporary and enjoyable experience that meets the needs of the modern traveller. Leveraging reliable, state-of-the-art technologies that improve customer convenience and streamline crew efficiency is very important to us, and we’re confident in GuestLogix’ ability to elevate our inflight performance.”
GuestLogix’ solutions, including its Transaction Processing Engine® (TPE) and Global Payment Gateway™, are backed by more than 95 payment and operational certifications, making it the most secure and reliable technology provider in the industry. As a customer of GuestLogix, KLM has access to the Company’s complete portfolio of end-to-end solutions, and will have the option to transition to the Company’s smartphone and tablet POS solutions in the future, enabling crew to use a single device to access crew information and manage onboard retailing.
“As we continue to support KLM, we will explore opportunities to deploy additional solution components that align with the carrier’s forward-thinking vision and approach to technology,” said Patrick O’Neill, EVP Global Operations, GuestLogix. “We are delighted that the airline has chosen to advance our relationship, and we look forward to supporting KLM’s retailing strategy for years to come.”
KLM operates services to 108 destinations throughout Europe, Africa, the Middle East, Oceania, Asia and the Americas. The airline recently announced plans to expand its network for its 2015-2016 winter season, and represents approximately 20.2 million passenger trips per annum for GuestLogix.
KLM Royal Dutch Airlines (KLM.com) was founded in 1919, making it the world's oldest airline still operating under its original name. In 2004, Air France and KLM merged to form Air France-KLM. The merger produced the strongest European airline group based on two powerful brands and hubs - Amsterdam Airport Schiphol and Paris Charles de Gaulle. Retaining its own identity, the group focuses on three core businesses: passenger transport, cargo and aircraft maintenance.
In the Netherlands, KLM comprises the core of the KLM Group, which further includes KLM Cityhopper, transavia.com and Martinair. KLM serves all its destinations using a modern fleet and employs over 33,000 people around the world. KLM is a leader in the airline industry, offering reliable operations and customer-oriented products resulting from its policy of enthusiasm and sustainable innovation.
KLM is a member of the global SkyTeam airline alliance, offering customers an extensive worldwide network. The KLM network connects the Netherlands to every important economic region in the world and, as such, serves as a powerful driver for the economy.
About GuestLogix, Inc.
GuestLogix, Inc. (guestlogix.com | openjawtech.com), is a global leader in comprehensive merchandising, payment and business intelligence technology delivered to the passenger travel industry, both onboard and off-board. Bringing over a decade of expertise as the industry’s most trusted onboard transaction processing partner to airlines, rail operators and elsewhere in the passenger travel industry, GuestLogix powers the industry’s growing reliance on ancillary revenue generation. Both direct to operators as well as through partnerships with global leaders in catering, duty-free, inflight entertainment and self-service retail experts, the Company provides the payment services touching over 1 billion travelling consumers each year. On December 23, 2014, GuestLogix announced the acquisition of OpenJaw Technologies, a Dublin-based technology company focused on travel retailing innovation in the e-commerce segment. GuestLogix' global headquarters and centre for product innovation is located in Toronto, with regional offices located in Dallas, London, Dublin, Galway, Madrid and Hong Kong, and product innovation labs located in Moncton and Kraków.
® Transaction Processing Engine is the property of GuestLogix and is registered in the United States and may be pending or registered in other countries.
© 2015 GuestLogix. All Rights Reserved.
This news release includes certain forward-looking statements that are based upon current expectations, which involve risks and uncertainties associated with GuestLogix' business and the environment in which the business operates. Any statements contained herein that are not statements of historical facts may be deemed to be forward-looking, including those identified by the expressions "anticipate","believe","plan","estimate","expect","intend", and similar expressions to the extent they relate to the Company or its management. The forward-looking statements are not historical facts, but reflect GuestLogix' current expectations regarding future results or events. These forward-looking statements are subject to a number of risks and uncertainties that could cause actual results or events to differ materially from current expectations, including the matters discussed under "Risks and Uncertainties" in the Filing Statement filed on November 12, 2015 with the regulatory authorities. GuestLogix assumes no obligation to update the forward-looking statements, or to update the reasons why actual results could differ from those reflected in the forward-looking statements.