PRTODAY / NewswireToday Free press release distribution service network

Written by / Agency / Source: Infosys Technologies Ltd

Check Ads Availability|e-mail Article


Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!

Infosys and Openreach Expand Partnership - Seamless Desktop project on the EdgeVerve AssistEdge platform extended to over 5,000 agents across its global operations - Infosys.com
Infosys and Openreach Expand Partnership

 

NewswireToday - /newswire/ - London, United Kingdom, 2015/10/20 - Seamless Desktop project on the EdgeVerve AssistEdge platform extended to over 5,000 agents across its global operations - Infosys.com. NYSE: INFY

   
 
Your Banner Ad Here instead - Showing along with ALL Articles covering IT Services/Network Management Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Infosys, a global leader in consulting, technology, outsourcing and next-generation services, has announced that Openreach, the infrastructure division of BT Group, has expanded its Seamless Desktop project to an additional 1,000 users. This expansion brings the number of front office and back office call center agents, who benefit from this award winning platform, to over 5,000.

The Seamless Desktop project on the AssistEdge platform by EdgeVerve Systems, an Infosys company, simplifies and integrates disparate systems that are used by agents to support Openreach engineers and field agents in the UK. The platform has reduced call handling times by 20 percent, halved training time from six to three months for new agents, and reduced login time from up to 20 minutes to a single sign on that takes less than 60 seconds. It also provides significantly enhanced analytical insights that enable Openreach to proactively allocate resources and improve network planning and customer service.

Highlights:

• Automated sign-in launches multiple disparate applications with a single click;
• An integrated application framework provides a single unified view of each case, that aggregates key information from multiple sources;
• A guided workflow that enables process standardization;
• Supervisors are provided an improved view of agent activity, allowing them to track each interaction and communicate alerts, if required;
• The simple and intuitive system has reduced training time by half. It has also received positive feedback from agents;
• 1,000 additional agents have been added in a matter of months.

Quotes:

Alan Hall, Director, Openreach
"Extending the use of AssistEdge within the Seamless Desktop project was an easy decision for us. Over 5,000 people in over 50 centers are now able to provide our customers and engineers with a much improved service. This has saved us money, automated tedious tasks and enabled us to improve management planning. We know the calls are shorter and the operational processes are faster, and while we don’t measure the tone of voice, I’d say they are a fair bit happier too."

Rajesh Murthy, Executive Vice President and Global Head of Energy, Communications and Services, Infosys
"We’ve all been on the other end of the line when a call center agent has been struggling with their computer system. Often, they can’t find the right information or it takes ages to log into a different system. For companies, this is a cost and customer experience nightmare. AssistEdge, which provides a single view model and can be deployed quickly and easily, is helping companies like Openreach deliver best-in-class service."

About EdgeVerve Systems
EdgeVerve Systems, a product subsidiary of Infosys, develops innovative software products and offers them on-premise or as cloud-hosted business platforms. Our products help businesses develop deeper connections with stakeholders, power continuous innovation and accelerate growth in the digital world. We power our clients’ growth in rapidly evolving areas like banking, digital marketing, interactive commerce, distributive trade, credit servicing, customer service and enterprise buying.

Today, EdgeVerve products are used by global corporations across financial services, insurance, retail and CPG, life sciences, manufacturing, and telecom. Infosys Finacle, our universal banking solution, is the choice of financial institutions across 84 countries and serves over 547 million customers nearly 16.5 percent of the world’s adult banked population.

About Infosys
Infosys (infosys.com) is a global leader in consulting, technology, outsourcing and next-generation services. We enable clients, in more than 50 countries, to stay a step ahead of emerging business trends and outperform the competition. We help them transform and thrive in a changing world by co-creating breakthrough solutions that combine strategic insights and execution excellence.

Safe Harbor
Certain statements in this press release concerning our future growth prospects are forward-looking statements regarding our future business expectations intended to qualify for the 'safe harbor' under the Private Securities Litigation Reform Act of 1995, which involve a number of risks and uncertainties that could cause actual results to differ materially from those in such forward-looking statements. The risks and uncertainties relating to these statements include, but are not limited to, risks and uncertainties regarding fluctuations in earnings, fluctuations in foreign exchange rates, our ability to manage growth, intense competition in IT services including those factors which may affect our cost advantage, wage increases in India, our ability to attract and retain highly skilled professionals, time and cost overruns on fixed-price, fixed-time frame contracts, client concentration, restrictions on immigration, industry segment concentration, our ability to manage our international operations, reduced demand for technology in our key focus areas, disruptions in telecommunication networks or system failures, our ability to successfully complete and integrate potential acquisitions, liability for damages on our service contracts, the success of the companies in which Infosys has made strategic investments, withdrawal or expiration of governmental fiscal incentives, political instability and regional conflicts, legal restrictions on raising capital or acquiring companies outside India, and unauthorized use of our intellectual property and general economic conditions affecting our industry. Additional risks that could affect our future operating results are more fully described in our United States Securities and Exchange Commission filings including our Annual Report on Form 20-F for the fiscal year ended March 31, 2015. These filings are available at sec.gov. Infosys may, from time to time, make additional written and oral forward-looking statements, including statements contained in the company's filings with the Securities and Exchange Commission and our reports to shareholders. Any forward-looking statements contained herein are based on assumptions that we believe to be reasonable as of this date. The company does not undertake to update any forward-looking statements that may be made from time to time by or on behalf of the company unless it is required by law.

Contacts:
Sarah Gideon - Infosys, India
P: +91 80 41563373 - E: Sarah_Gideon[.]infosys.com.

Cristin Balog - Infosys, USA
P: +1 650-320 4126 - E: Cristin_Balog[.]infosys.com.

 
 
Your Banner Ad Here instead - Showing along with ALL Articles covering IT Services/Network Management Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Written by / Agency / Source: Infosys Technologies Ltd

 
 

Availability: All Regions (Including Int'l)

 

Traffic Booster: [/] Quick Newswire Today Visibility Checker

 

Distribution / Indexing: [+] / [Company listed above is a registered member of our network. Content made possible by PRZOOM / PRTODAY indexing services]

 
 
# # #
 
 
  Your Banner Ad showing on ALL
IT Services/Network Management articles,
CATCH Visitors via Your Competitors Announcements!


Infosys and Openreach Expand Partnership

Company website links NOT available to basic submissions
It is OK to republish and/or LINK any newswire for any legitimate media purpose as long as you name Newswire Today and LINK as the source.
 
  Is this your article?
Activate ALL web links and social stream by Upgrading to Press Release PREMIUM Plan Now!

|
Publisher Contact: Paul de Lara - Infosys.com 
+44(0)20 7516 2748 paul_deLara[.]infosys.com
 
Newswire Today - PRZOOM / PRTODAY disclaims any content contained in this article. If you need/wish to contact the company who published the current release, you will need to contact them - NOT us. Issuers of articles are solely responsible for the accuracy of their content. Our complete disclaimer appears here.
IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any Infosys Technologies Ltd securities in any jurisdiction including any other companies listed or named in this release.

IT Services/Network Management via RSSAdd NewswireToday - PRZOOM Headline News to FeedBurner
Find who RetweetFollow @NewswireTODAY



Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!


Read Latest Articles From Infosys Technologies Ltd / Company Profile


Read IT Services/Network Management Most Recent Related Newswires:

Columbia College Chicago Builds E-Learning Network on ADVA FSP 3000
Strategic Integration Partners Significantly Increases Cloud Sales 200% with The Evolve IP OneCloud™
AlgoMatch and Arista 7160 Series Drive Advanced Network Enforcement
DigitalRoute to Attend TM Forum Asia on December 7-8 in Singapore
Evolve IP Honored with BroadSoft ‘Game Changer’ Award
ADVA Optical Networking Introduces Ensemble SmartWAN to Accelerate Virtualized SD-WAN
NEC Enhances Security At The 2016 APEC Economic Leaders' Week in Peru
Philip Linehan Joins EDTS as Sales Executive in Carolinas, Georgia
Multipharma Signs Five-year Contract with Damovo for Transformation Towards New Way of Working
Marcus by Goldman Sachs Deploys Finacle Solution on Cloud for its New Online Lending Business
ICSA Labs Affirms Radware's DDoS Mitigation Software and Testing Methodology
Verint Receives Frost & Sullivan’s Best Practices in New Product Innovation Award for Robotic Process Automation
NEC Participates in Global Wireless Summit 2016
Oscilloquartz Synchronizes Indian Defense’s National Transport Network
Infosys Invests in Stellaris Venture Partners

Boost Your Social Network
& Crowdfunding Campaigns


LIFETIME SOCIAL MEDIA WALL
NewswireToday Celebrates 10 Years in Business


PREMIUM Members


Visit  Triggr & Bloom

Visit  BizJobs.com





 
  ©2016 Newswire Today — Limelon Advertising, Co.
Home | About | Advertise/Pricing | Contact | Investors | Privacy/TOS | Sitemap | FRANCAIS
newswire, PR free press releases distribution service magazines engine news alert newsroom press room breaking news public relations articles company news alerts newswiredistribution ezine bizentrepreneur biznewstoday digital business report market search pr firms agencies reports distri-bution today investor relation successful internet entrepreneurs newswire distribution prtoday.com freenewswiredistribution asianewstoday bizwiretoday USA pr UK today - NOT affiliated with PRNewswire as we declined their partnership offer in 2013
 
PRTODAY & NewswireTODAY are NOT affiliated with USA TODAY (usatoday.com)