Noble Systems Corporation, a global leader in unified contact center technology solutions, has received has received the Frost & Sullivan 2015 Market Share Leadership Award for the North American Outbound Dialing Systems market. The award marks the third consecutive year that Noble has been ranked as the market leader. At the heart of its continued growth is Noble’s key performance drivers of flexible deployment options, compelling feature set, and strength of offering.
The Frost & Sullivan North American Outbound Dialing 2015 Market Share Leadership Award is presented to the company that has demonstrated excellence in capturing the highest market share within its industry. The Award recognizes the company's leadership position within the industry in terms of revenues or units, as specified. Noble Systems’ client base has grown to more than 20 percent of the outbound dialer systems market, maintaining its position at the head of the marketplace. Of note are Noble's continued growing patent portfolio and brand strength; its innovative solutions for issues that affect the dialing market, including TCPA wireless compliance and improving the customer experience; and flexible options for organizations of all sizes.
“For the third consecutive year Noble Systems has achieved greater than 20 percent market share in the Outbound Dialing Systems market, increasing its share over 2014 and maintaining its market leadership position,” said Nancy Jamison, principal analyst, Customer Contact at Frost & Sullivan. “The company’s creativity and innovation in the outbound dialing market and overall breadth of complementary contact center solutions are just two of the many reasons that it continues to excel in the marketplace.”
James K. Noble, Jr., president and CEO of Noble Systems, states,“Noble Systems is committed to providing contact center technology solutions for organizations of all sizes, beginning with superior outbound, inbound, and compliance technologies and extending to a complete, unified customer communications platform. We are honored to again be recognized by Frost & Sullivan for our best-in-market solutions, and to be the leading resource for companies looking to improve their customer contact strategies in today’s challenging regulatory and operational environment.”
About Noble Systems
Noble Systems Corporation (noblesystems.com) is a global leader in the customer communications industry, providing innovative solutions for Unified Communications, Business Process Management and Analytics. Tens of thousands of agents at 4,000+ client installations worldwide use Noble platforms to manage millions of customer contacts each day. Noble offers a unified suite of multi-channel inbound, outbound and blended contact processing, strategy planning, and resource management tools for companies of all sizes. Our premise, cloud, and innovative premise/cloud hybrid platforms include ACD, predictive dialing, blended processing, recording and monitoring, IVR, messaging, interaction analytics and workforce management.
About Frost & Sullivan
Frost & Sullivan (frost.com), the Growth Partnership Company, enables clients to accelerate growth and achieve best-in-class positions in growth, innovation and leadership. The company's Growth Partnership Service provides the CEO and the CEO's Growth Team with disciplined research and best-practice models to drive the generation, evaluation and implementation of powerful growth strategies. Frost & Sullivan leverages 50 years of experience in partnering with Global 1000 companies, emerging businesses and the investment community from more than 40 offices on six continents.