Based on its recent analysis of the video collaboration solutions market for manufacturing, Frost & Sullivan recognizes Librestream Technologies, Inc. (Librestream) with the 2015 North American Frost & Sullivan Award for Customer Value Leadership. Librestream’s Onsight collaboration platform was selected for delivering the best overall value for its clients.
Librestream has leveraged its expertise in virtual-presence technology to become a leader in the video collaboration solutions market. Its ability to collaborate on “things” and processes makes it an important component of strategies related to the Internet of Things (IoT).
“With growing demand for more effective ways to service assets and inspect processes in the field, there is a growing high traction for video collaboration solutions,” said Frost & Sullivan Senior Research Analyst Sonia Francisco. “Across all industries we are seeing a decline in subject matter experts and critical tools like Onsight successfully extends the reach of these experts by virtually bringing them to the problem immediately.”
The Onsight video collaboration platform includes the broadest solution on the market to fit different field environments and use cases. Librestream’s platform includes: Onsight wireless mobile rugged smart camera and collaboration hub devices; Onsight Connect collaboration software for mobile devices and computers; Onsight Embedded to integrate within existing workflow apps; and enterprise management software and hosted infrastructure to securely scale and centrally manage deployments.
“The Onsight platform demonstrated significant advantages over its competitors including the overall experience and performance in difficult field locations,” observes Francisco. “Onsight gives subject-matter experts the ability to remotely control collaboration sessions. This means that field workers or customers need little to no training to collaborate. The cloud services also provide system administrators with centralized management tools for tight security and control.”
As connecting people and processes with IoT strategies is increasingly becoming the standard, products that align itself with IoT, such as Librestream’s video collaboration platform, will see opportunities grow within all industries.
Each year, Frost & Sullivan presents this award to the company that has demonstrated excellence in implementing strategies that proactively create value for its customers with a focus on improving the return on the investment that customers make in its services or products. The award recognizes the company's focus on enhancing the value that its customers receive, beyond simply good customer service, leading to improved customer retention and, ultimately, customer base expansion.
Frost & Sullivan’s Best Practices Awards recognize companies in a variety of regional and global markets for outstanding achievement in areas such as leadership, technological innovation, customer service, and product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research.
Librestream Technologies, Inc. (librestream.com) is the leader in developing innovative Virtual Presence systems for industries such as manufacturing, field service, public sector and energy. With its patented Onsight video collaboration platform, Librestream brings the eyes and ears of experts into the field to solve problems and assess situations more effectively.
Deployed globally, Librestream has helped enterprises improve their overall service delivery and reduce operational costs by accelerating decision making in the field.
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