Veridian Solutions, an Australian business solutions provider with deep integration capabilities specializing in contact center solutions, today announced that it is offering the Verint® Systems, Inc. suite of workforce optimization and speech analytics solutions in the cloud for customers in Australia.
Veridian Solutions is a long-standing software development partner for Verint in Australia with a track record of successful deployments in private, public and third sector organizations. In providing further support in the cloud, the company will now host its Verint cloud solutions within Fujitsu data centers based in Sydney and Melbourne. These provide world-class facilities and offer carrier independent, high-bandwidth access within secure and resilient environments.
Veridian Solutions’ workforce optimization suite powered by Verint includes applications such as quality management and call recording, workforce management, performance management, desktop and process analytics, coaching and elearning, as well as speech analytics.
Veridian has expertise in offering in-depth cloud solutions with more than a decade of experience in providing managed services for contact center infrastructure customers. Of particular benefit to users today is Veridian’s technical experience in integrating complementary solutions with Verint and in driving operational-level business value in business process optimization and interaction management optimization.
“We are now able to take Verint’s market-leading, tier one workforce optimization solutions and offer integration advantages for a new market of companies that aspire to have these technologies but could not necessarily have afforded them in the past. In particular, Veridian Cloud Workforce Management powered by Verint simplifies the complex task of forecasting and scheduling, provides performance management and elearning capabilities, and eliminates the expense and administrative burden of thick-client solutions. In addition, we’ll be offering speech analytics as a service, enabling organizations to seamlessly record their data and act on the findings for real-time decision making,” says Jason Hewett, general manager, Veridian Solutions.
The Frost & Sullivan Australian Unified Communications (UC) Market 2014 forecasts that by 2020, revenue contribution from hosted and cloud-based solutions will be close to that of on-premise solutions. Notes Audrey William, head of research, ICT Practice, Australia & New Zealand, Frost & Sullivan,“The hosted and cloud-based models allow vendors and channel partners to address the market directly by provisioning UC solutions from their own data centers.”
Adds Michael Stelzer, vice president, Australia and New Zealand for Verint Enterprise Intelligence Solutions™,“We’re pleased not only to be working with Veridian’s highly-skilled team but also to have the opportunity to work with an organization with a strong DNA in the contact center space. It has a refreshing and dynamic approach in customizing solutions to meet the individual needs of clients, making it a well-suited partner to help meet customer requirements and further the availability of our cloud-based contact center solutions in the market.”
Veridian Solutions’ customers that leverage Verint technology include such leading public and private sector organizations as the Australian Red Cross Blood Service, MYOB and the Royal Automobile Club of Victoria.
About Verint Systems, Inc.
Verint® (verint.com) is a global leader in Actionable Intelligence®, which has become a necessity in a dynamic world of massive information growth. By empowering organizations with crucial insights, Verint solutions enable decision makers to anticipate, respond and take action, and make more informed, effective and timely decisions. Our solutions are designed to address three important areas of the actionable intelligence market: customer engagement optimization; security intelligence; and fraud, risk and compliance. Verint’s vision is to create A Smarter World with Actionable Intelligence®, and today, more than 10,000 organizations in over 180 countries including over 80 percent of the Fortune 100 already benefit from this vision.
About Veridian Solutions
Veridian Solutions (veridian.com.au) provides an end-to-end portfolio of contact center solutions both in the cloud and traditional. Our value proposition focuses on integrating solutions not just at a technical level but driving operational level business value business process optimization and interaction management optimization. The business model is built on the values of innovation, integrity and exceeding expectations. It is these qualities that allow Veridian Solutions to grow and be at the forefront of the industry in Australia.
This press release contains "forward-looking statements," including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2015, our Quarterly Report on Form 10-Q for the quarter ended July 31, 2015, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.
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