PRTODAY / NewswireToday Free press release distribution service network

More news: Software
Written by / Agency / Source: Noble Systems Corporation (NSC)

Check Ads Availability|e-mail Article


Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!

Freedom Finance Enhances Customer Experience with Noble Systems Blended Solution - Noble Systems, a global leader in unified contact centre technology solutions, announced that Freedom Finance is looking to enhance its customer experience with the Noble Enterprise Solution - NobleSystems.com
Freedom Finance Enhances Customer Experience with Noble Systems Blended Solution

 

NewswireToday - /newswire/ - Manchester, United Kingdom, 2015/09/03 - Noble Systems, a global leader in unified contact centre technology solutions, announced that Freedom Finance is looking to enhance its customer experience with the Noble Enterprise Solution - NobleSystems.com.

   
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Software Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Freedom Finance recently reviewed the contact centre technology market with a view to replacing their unsupported legacy dialler; they engaged multiple vendors to evaluate their ability to meet the organisation’s current and future requirements. Noble Systems was eventually chosen following a deep-dive review of the shortlisted technologies and the vendors - including product roadmap, support and implementation.

“It was important that we chose the right technology and partner to deliver against our requirements. Freedom Finance selected Noble Systems because of the immediate and longer term benefits that the technology offers”, says Nicola Georgiou, Managing Director of Freedom Finance. “We fully intend to leverage the broad range of value-add modules and platforms that are available via Noble”.

Historically, Freedom Finance had operated disparate teams to manage inbound and outbound customer communications, largely because legacy platforms did not adequately support blending.

“True blending is a huge win for Freedom Finance” commented Alan Hill, Operations Director. “With Noble Systems we are able to fully utilise all of our contact centre resources, either by keeping inbound agents busy with outbound work or supplementing outbound teams with inbound agents during exceptionally busy periods”.

The implementation of the Noble Composer agent desktop will allow Freedom Finance to introduce greater uniformity to the way agents handle calls. Mandatory scripts and statements will become part of the workflow, as will prompts for agents to ask questions and/or request additional information from the customer. Composer will also reduce the overall call duration by automating a variety of actions, such as the simultaneous updating of CRM and Dialler database with call outcomes.

Colin Chave, General Manager of Noble Systems EMEA, said “One of the main advantages that Freedom Finance will experience with the unified Noble platform is improved visibility of agent activity via a multitude of reports and dashboards through Noble’s management interfaces. In addition, the introduction of new IP telephony from Noble will give Freedom greater operational flexibility, including hot-desk capability and ease of adding and amending user profiles”.

Freedom Finance has survived the recent financial crisis where many of their competitors did not. Now that the financial market has improved, this strategic investment will allow Freedom Finance to become more efficient on behalf of their existing clients and to attract new partners in the future.

About Noble Systems

Noble Systems (noblesystems.com) is a global leader in the customer communications industry, providing innovative solutions for Unified Communications, Business Process Management and Analytics. Tens of thousands of agents at 4,000+ client installations worldwide use Noble platforms to manage millions of customer contacts each day. Noble offers a unified suite of multi-channel inbound, outbound and blended contact processing, strategy planning, and resource management tools for companies of all sizes. Our premise, cloud and innovative premise/cloud hybrid platforms include ACD, predictive dialling, blended processing, recording and monitoring, IVR, messaging, interaction analytics and workforce management.

About Freedom Finance

Freedom Finance is a trading style of Freedom Finance Ltd which was established in 2007 to research and develop a loan application platform coupled with a multi-lender decision engine. We have partnered with some of the most recognised and established lenders in the UK, in order to build a representative whole of market panel and develop a unique platform that provides instant, accurate loan quotations by matching personal information and credit bureau data with lender's criteria and scorecards. We provide this solution under the Freedom Finance and The Lending Wizard brands.

Freedom Finance and The Lending Wizard are trading styles of Freedom Finance Ltd. Registered in England. Registered Number: 06297533. Registered address: Atlantic House, Atlas Business Park, Simonsway, Manchester, M22 5PR.

 
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Software Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Written by / Agency / Source: Noble Systems Corporation (NSC)

 
 

Availability: All Regions (Including Int'l)

 

Traffic Booster: [/] Quick Newswire Today Visibility Checker

 

Distribution / Indexing: [+] / [Company listed above is a registered member of our network. Content made possible by PRZOOM / PRTODAY indexing services]

 
 
# # #
 
Software Warnings - IMPORTANT:
Always be aware/cautious about what you download on your computer/mobile! PURCHASE SOFTWARE related keywords / Banner Ads. Click HERE for details!
.

 
  Your Banner Ad showing on ALL
Software articles,
CATCH Visitors via Your Competitors Announcements!


Freedom Finance Enhances Customer Experience with Noble Systems Blended Solution

Company website links NOT available to basic submissions
It is OK to republish and/or LINK any newswire for any legitimate media purpose as long as you name Newswire Today and LINK as the source.
 
  Is this your article?
Activate ALL web links and social stream by Upgrading to Press Release PREMIUM Plan Now!

|
Publisher Contact: Sian Ciabattoni - NobleSystems.com 
+44(0)16 1772 7100 sciabattoni[.]noblesystems.com
 
Newswire Today - PRZOOM / PRTODAY disclaims any content contained in this article. If you need/wish to contact the company who published the current release, you will need to contact them - NOT us. Issuers of articles are solely responsible for the accuracy of their content. Our complete disclaimer appears here.
IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any Noble Systems Corporation (NSC) securities in any jurisdiction including any other companies listed or named in this release.

Software via RSSAdd NewswireToday - PRZOOM Headline News to FeedBurner
Find who RetweetFollow @NewswireTODAY



Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!


Read Latest Articles From Noble Systems Corporation (NSC) / Company Profile


Read Software Most Recent Related Newswires:

PROS to Present at IATA Cargo Network Services Conference
Gamma Deploys Infinera XTM Series for UK Dark Fiber Aggregation Network
Cloud Elements Teams with IBM to Expand SaaS Connectivity in IBM App Connect
Prophet Implements NetSuite OneWorld to Accelerate Global Growth
Mentor Nucleus RTOS Supports Embedded Development on Boundary Devices’ Nitogen6x Platform
Sträva Technology Group Launches with a Mission to Re-Imagine How CRM Technology is Implemented for businesses
NetSuite Announces OneWorld for Nordics-headquartered Companies
Mizuho Financial Group, Mizuho Bank and IBM Japan Building Trade Financial Platform Using Blockchain
SYSPRO Boosts ERP Sales Process with Espresso Xpress Cart
NAKIVO More than Doubles Revenue Worldwide in Q1 2017
NetSuite Announces Massive Global Expansion Initiatives
Mentor Announces Nucleus RTOS Support for I.MX6UltraLite SoC
Trimfoot Moves B2B Integration to the OpenText Cloud
Flotek and IBM Begin Development of Cognitive Reservoir Performance System for Upstream Oil & Gas Industry
Veeva Vault EDC Now Available to Streamline Trial Design and Execution

Boost Your Social Network
& Crowdfunding Campaigns


LIFETIME SOCIAL MEDIA WALL
NewswireToday Celebrates 10 Years in Business


PREMIUM Members


Visit  BizJobs.com

Visit  Deb Sheppard - Medium Psychic Author Speaker





 
  ©2017 Newswire Today — Limelon Advertising, Co.
Home | About | Advertise/Pricing | Contact | Investors | Privacy/TOS | Sitemap | FRANCAIS
newswire, PR free press releases distribution service magazines engine news alert newsroom press room breaking news public relations articles company news alerts newswiredistribution ezine bizentrepreneur biznewstoday digital business report market search pr firms agencies reports distri-bution today investor relation successful internet entrepreneurs newswire distribution prtoday.com freenewswiredistribution asianewstoday bizwiretoday USA pr UK today - NOT affiliated with PRNewswire as we declined their partnership offer in 2013
 
PRTODAY & NewswireTODAY are NOT affiliated with USA TODAY (usatoday.com)