PRTODAY / NewswireToday Free press release distribution service network

More news: Software
Written by / Agency / Source: Verint Systems, Inc.

Check Ads Availability|e-mail Article


Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!

PCCW Teleservices Collaborates with Verint to Enhance Customer Engagement - Business Process Outsourcing Company to Deploy Verint Speech Analytics in Greater China [SEHK: 6823] - PCCWTeleservices.com / Verint.com
PCCW Teleservices Collaborates with Verint to Enhance Customer Engagement

 

NewswireToday - /newswire/ - Hong Kong, Hong Kong, 2015/08/27 - Business Process Outsourcing Company to Deploy Verint Speech Analytics in Greater China [SEHK: 6823] - PCCWTeleservices.com / Verint.com. NASDAQ: VRNT

   
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Software Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Verint® Systems, Inc. today announced that PCCW Teleservices, a HKT subsidiary and premier provider of global outsourcing solutions, is bringing customer engagement to the next level with the deployment of Verint’s latest speech analytics solution. With the offering, PCCW Teleservices has advanced capabilities in call recording, quality management and speech analytics in English, Cantonese and Mandarin to capitalize on potential opportunities and enhance the customer experience. PCCW Teleservices is the first business process outsourcing (BPO) company in the Greater China region to deploy this latest version.

According to Frost & Sullivan, the contact center applications market which recorded market revenues of US $699.5 million in 2014 in Asia Pacific is estimated to reach US $1.1 billion in 2020.1 These projections point to the growing demand for technologies that can help organizations better serve their customers and achieve business objectives. The proliferation of new and different communication channels has made it challenging to manage the employees and processes required to respond to consumer expectations in a consistent way. Companies, therefore, need a simple, effective approach to sales, service and optimizing customer engagement.

PCCW Teleservices has already deployed Verint’s latest workforce optimization solution in Hong Kong and has plans to implement it in mainland China next, offering customers in these two markets smarter engagement, real-time guidance and enhanced employee productivity. The latest Verint solution, which was purchased last month, can help PCCW Teleservices’ customers visualize and analyze omnichannel customer journeys and acquire a faster, smarter and more accurate speech analytics capability to help deliver positive customer experiences.

“We want to be the unparalleled benchmark for customer relationship management service providers, and will continually improve customer satisfaction and loyalty for our clients,” says Mr. Ansson Chan, head of China, PCCW Teleservices. “When we were looking for a vendor to equip ourselves with the capability to achieve this vision, Verint was a natural fit. It has a solid reputation in speech analytics, and is known for its advanced and incomparable analytics engine and language capability in the Greater China region.”

“We are delighted to collaborate with PCCW Teleservices as it helps organizations transform their customer experiences,” adds Mr. Issey Ende, vice president, North Asia, Verint Enterprise Intelligence Solutions™. “Customer engagement optimization can be a core differentiator and continue to have a real impact as organizations prioritize customer engagement and loyalty.”

The newly re-architected speech analytics solution provides a more intelligent, faster and accurate way to analyze phone calls through automated theme identification, providing new levels of insights out-of-the-box and even richer context of spoken phrases and root causes. This approach reduces the potential for missed insights that can occur with manual categorization, enabling organizations to respond rapidly, seize opportunities and engage in corrective actions as needs arise.

In addition, new capabilities in Verint’s latest workforce optimization release, such as embedded voice biometrics technology, helps improve the customer experience and reduce fraud-related losses and call handle time. To help ensure that the outcome of every interaction is positive, new desktop analytics enhancements drive improved scripting which in combination with real-time speech analytics and notifications provides employees with validated next-best action recommendations to improve the service experiences and help organizations maximize opportunities to increase customer loyalty.

About PCCW Teleservices
PCCW Teleservices (pccwteleservices.com) is an operating subsidiary of HKT, Hong Kong’s premier telecommunications service provider which is majority-owned by PCCW Limited.

PCCW Teleservices offers clients world class global contact center and BPO services in all facets of voice and non-voice customer services, technical support, sales, retention, and other business processes. Operating a global network of multi-channel contact centers, PCCW Teleservices provides support in languages covering over half of the world’s population.

PCCW Teleservices is consistently ranked among the world’s leading contact center service providers. With over 10,000 agent positions in Hong Kong, mainland China, the Philippines, the United States, Panama and UK, PCCW Teleservices provides local and multinational companies a wide array of skills to service more than 90 million customer contacts annually. To learn more, please call us at +852 2888-3636 (Hong Kong) / +86 4008-812-812 (mainland China)

About HKT
HKT is Hong Kong's premier telecommunications service provider. It meets the needs of the Hong Kong public and local and international businesses with a wide range of services including local telephony, local data and broadband, international telecommunications, mobile, and other telecommunications businesses such as customer premises equipment sale, outsourcing, consulting, and contact centers.

Together with the highly successful media business of its parent company, PCCW Limited, HKT offers innovative media content and services across the PCCW Group's unique quadruple-play platforms fixed-line, broadband Internet access, TV and mobile.

About Verint Systems, Inc.
Verint® (verint.com) is a global leader in Actionable Intelligence®, which has become a necessity in a dynamic world of massive information growth. By empowering organizations with crucial insights, Verint solutions enable decision makers to anticipate, respond and take action, and make more informed, effective and timely decisions. Our solutions are designed to address three important areas of the actionable intelligence market: customer engagement optimization; security intelligence; and fraud, risk and compliance. Verint’s vision is to create A Smarter World with Actionable Intelligence®, and today, more than 10,000 organizations in over 180 countries including over 80 percent of the Fortune 100 already benefit from this vision.

1Frost & Sullivan, 2014 Asia Pacific Contact Centre Applications Market by Frost & Sullivan, May 2015

This press release contains "forward-looking statements," including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2015, our Quarterly Report on Form 10-Q for the quarter ended April 30, 2015, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.

VERINT, ACTIONABLE INTELLIGENCE, MAKE BIG DATA ACTIONABLE, CUSTOMER-INSPIRED EXCELLENCE, INTELLIGENCE IN ACTION, IMPACT 360, WITNESS, VERINT VERIFIED, KANA, LAGAN, VOVICI, GMT, VICTRIO, AUDIOLOG, ENTERPRISE INTELLIGENCE SOLUTIONS, SECURITY INTELLIGENCE SOLUTIONS, VOICE OF THE CUSTOMER ANALYTICS, NEXTIVA, EDGEVR, RELIANT, VANTAGE, STAR-GATE, ENGAGE, CYBERVISION, FOCALINFO, SUNTECH, and VIGIA are trademarks or registered trademarks of Verint Systems Inc. or its subsidiaries. Other trademarks mentioned are the property of their respective owners.

 
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Software Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Written by / Agency / Source: Verint Systems, Inc.

 
 

Availability: All Regions (Including Int'l)

 

Traffic Booster: [/] Quick Newswire Today Visibility Checker

 

Distribution / Indexing: [+] / [Company listed above is a registered member of our network. Content made possible by PRZOOM / PRTODAY indexing services]

 
 
# # #
 
Software Warnings - IMPORTANT:
Always be aware/cautious about what you download on your computer/mobile! PURCHASE SOFTWARE related keywords / Banner Ads. Click HERE for details!
.

 
  Your Banner Ad showing on ALL
Software articles,
CATCH Visitors via Your Competitors Announcements!


PCCW Teleservices Collaborates with Verint to Enhance Customer Engagement

Company website links NOT available to basic submissions
It is OK to republish and/or LINK any newswire for any legitimate media purpose as long as you name Newswire Today and LINK as the source.
 
  Is this your article?
Activate ALL web links and social stream by Upgrading to Press Release PREMIUM Plan Now!

Verint Systems, Inc. | PCCW Teleservices
Publisher Contact: Press Office - Verint.com 
631-962-9600 info[.]verint.com
 
Newswire Today - PRZOOM / PRTODAY disclaims any content contained in this article. If you need/wish to contact the company who published the current release, you will need to contact them - NOT us. Issuers of articles are solely responsible for the accuracy of their content. Our complete disclaimer appears here.
IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any Verint Systems, Inc. securities in any jurisdiction including any other companies listed or named in this release.

Software via RSSAdd NewswireToday - PRZOOM Headline News to FeedBurner
Find who RetweetFollow @NewswireTODAY



Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!


Read Latest Articles From Verint Systems, Inc. / Company Profile


Read Software Most Recent Related Newswires:

Korean Retailer Homeplus Optimizes Store Planning with JDA Category Management
IBM and Pfizer to Accelerate Immuno-oncology Research with Watson for Drug Discovery
The VELUX Group to Drive Smart Product Innovation with Implementation of PTC Windchill Across the Enterprise
KPIT Takes A Strategic Stake in A Germany Headquartered Automotive Engineering Services Company
Pegasystems Named Silver Winner for Best New Product of the Year in Best in Biz Awards 2016
Kentico Releases its Most Enterprise-Ready Solution Yet
OneLogin Delivers First-Ever Multi-Environment AWS User Resource Provisioning
Mahindra and IBM to Develop Blockchain Solution for Supply Chain Finance
Toyota Motor Corporation Approves Mentor Graphics Volcano™ VSTAR AUTOSAR Stack for Deployment in Toyota Vehicles
Wiley Launches New Spectra Lab Applications to Help Scientists Manage Analytical Data
Earthlite Drastically Simplifies and Expedites Accounts Receivable Analysis with Datawatch Monarch
PTC Achieves AWS IoT Competency Status
Umbra, VM Backup Appliance Based on NAKIVO Backup & Replication, Generates Business for Integrative
SpringCM Chooses Xactly to Increase Data Accuracy and Enhance Sales Compensation Strategy
American Airlines Selects IBM as its Cloud Provide

Boost Your Social Network
& Crowdfunding Campaigns


LIFETIME SOCIAL MEDIA WALL
NewswireToday Celebrates 10 Years in Business


PREMIUM Members


Visit  La Bella Bakery Artisan Bakery Arizona

Visit  Triggr & Bloom





 
  ©2016 Newswire Today — Limelon Advertising, Co.
Home | About | Advertise/Pricing | Contact | Investors | Privacy/TOS | Sitemap | FRANCAIS
newswire, PR free press releases distribution service magazines engine news alert newsroom press room breaking news public relations articles company news alerts newswiredistribution ezine bizentrepreneur biznewstoday digital business report market search pr firms agencies reports distri-bution today investor relation successful internet entrepreneurs newswire distribution prtoday.com freenewswiredistribution asianewstoday bizwiretoday USA pr UK today - NOT affiliated with PRNewswire as we declined their partnership offer in 2013
 
PRTODAY & NewswireTODAY are NOT affiliated with USA TODAY (usatoday.com)