Based on its recent analysis of the EMC (electromagnetic compatibility) test services market, Frost & Sullivan recognizes TÜV Rheinland with the 2015 North American Frost & Sullivan Award for Customer Value Leadership. TÜV Rheinland has leveraged its vast market experience, unparalleled technical expertise, and five advanced EMC testing facilities across North America to provide excellent customer value in the EMC testing market. Its precision in testing, rapid service, and highly reliable test reports further highlight the company’s unwavering focus on presenting the best possible value to clients.
Owing to the intense market competition, EMC testing companies need to strike a balance between price and performance. Unlike competing companies that slash their prices but compromise the accuracy of their test results TÜV Rheinland maintains their quality of testing as per industry standards. TÜV Rheinland collaborates with customers to identify key problem areas and designs solutions based on customer feedback. Through this offer of customised services, TÜV Rheinland can boast best-in-class service quality.
TÜV Rheinland has also demonstrated an eagerness to comply with the Federal Communications Commission’s (FCC’s) regulations by establishing a group that focuses exclusively on operations related to the Change Control Board (CCB) for wireless products.
“As regulatory standards evolve quickly, it is essential to have the latest certifications. Generally, after an update is published, there is a transition period of nine to eighteen months, depending on the standard,” said Frost & Sullivan Research Analyst Janani Balasundar. “TÜV Rheinland, on the other hand, notifies all its customers about the impending update a full nine months to a year before the update is published.”
“The company collaborates closely with both regulatory agencies and customers to improve and evolve its existing EMC testing services while simultaneously building customer awareness regarding the significance of EMC testing in compliance to industry standards. These strategies have won TÜV Rheinland some of the world's most prestigious accounts, 95 percent of which are global companies.
Additionally, TÜV Rheinland excels at expeditious service delivery without any dip in the quality levels. This important advantage entrenches its position as a valued EMC test services provider in the North American market.
“TÜV Rheinland conducts webinars, creates white papers, and arranges for one-on-one information exchange sessions with customers to help it stay appraised of emerging customer needs,” observed Frost & Sullivan Research Analyst Sunanda Ganguli. “Frost & Sullivan feels that TÜV Rheinland's ability to act as a one-stop shop for customers emphasises its sound brand identity and sets it up for significant growth in the years to come.”
Each year, Frost & Sullivan presents this award to the company that has demonstrated excellence in implementing strategies that proactively create value for its customers with a focus on improving the return on the investment that customers make in its services or products. The award recognizes the company's inordinate focus on enhancing the value that its customers receive, beyond simply good customer service, leading to improved customer retention and ultimately customer base expansion.
Frost & Sullivan Best Practices awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis and extensive secondary research to identify best practices in the industry.
“We are thrilled to be recognized for the work we do in EMC Testing. As an organization we have made a commitment to enhance the customer service experience, while still providing top-notch testing and added value for our customers,” said David Haataja, TÜV Rheinland’s SVP - Products. He added,“We continue to look for ways we can improve our services and help our customers achieve their global regulatory and compliance needs.”
About TÜV Rheinland
Founded in 1872, TÜV Rheinland (tuv.com/us) is a global leader in independent testing, inspection, and certification services, ensuring quality, efficiency and safety for people, the environment and technology in nearly all aspects of life. The company maintains presence in 69 countries, employs 19,300 people and has an annual revenue of more than $1.9 billion (€1.7 billion). TÜV Rheinland inspects technical equipment, products and services, oversees projects and helps to shape processes for a wide variety of companies through its worldwide network of approved labs, testing facilities and education centers. Since 2006, the company has been a member of the United Nations Global Compact to promote sustainability and combat corruption.
Matthew Kraft - Catalyst Marketing Communications, Inc.
Hope Mascott - Marketing Manager TÜV Rheinland North America
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