• Engagement Management Solution Helps Enrich Customer and Employee Interactions in Omnichannel Environments;
• IIJ Global Solutions, Inc. Partners with Verint to Make Solutions More Widely Available in Japanese Market.
Verint Engagement Management™ is comprised of customer service capabilities that include employee desktop, case management, email management, knowledge management, live chat, advanced co-browse, web self-service and more. It is part of the broader Verint Customer Engagement Optimization™ portfolio, which also includes advanced solutions for customer analytics and workforce optimization.
In addition, the company has formalized a new partnership with Japanese systems and networks integrator IIJ Global Solutions to widen the availability of the solution in the Japanese market. IIJ Global Solutions (iijglobal.co.jp) is a subsidiary company of IIJ (formerly Internet Initiative Japan, Inc.). It is one of Japan’s leading Internet-access and comprehensive network solutions providers. With services that span systems integration, cloud computing/data center services, security services and more around the world, Verint is working with IIJ to broaden the reach of its customer engagement solutions across Asia.
Verint Engagement Management can be deployed on-premises and in the cloud. This comprehensive CRM solution which helps organizations enrich customer interactions and heighten customer and employee engagement features a wide range of capabilities that are essential to omnichannel customer service and effective customer journeys, including customer interactions that take place through agents, web self-service, live chat, and via social networks and mobile devices.
Today, the solution is being used by organizations around the world to help transform their global customer engagement initiatives. It also is being leveraged to help address complex customer service environments facing large commercial enterprises by providing a platform for integrating disparate systems and supporting continuous business processes for customers and employees across channels.
About Verint Systems, Inc.
Verint® (verint.com) is a global leader in Actionable Intelligence®, which has become a necessity in a dynamic world of massive information growth. By empowering organizations with crucial insights, Verint solutions enable decision makers to anticipate, respond and take action, and make more informed, effective and timely decisions. Our solutions are designed to address three important areas of the actionable intelligence market: customer engagement optimization; security intelligence; and fraud, risk and compliance. Verint’s vision is to create A Smarter World with Actionable Intelligence®, and today, more than 10,000 organizations in over 180 countries including over 80 percent of the Fortune 100 already benefit from this vision.
This press release contains "forward-looking statements," including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2015, our Quarterly Report on Form 10-Q for the quarter ended April 30, 2015, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.
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Michiko Omura - Industry Information
P: +03 5919 1860 - E: michiko.omura[.]verint.com.
Alan Roden - Investor Relations
P: 631-962-9304 - E: alan.roden[.]verint.com.