NewswireToday - /newswire/ -
Sydney, Australia, 2015/06/16 - Noble Systems Corporation granted its “Innovations Award” to Probe Group at the 2015 Select Noble Users Group (SNUG) APAC conference a gathering of Noble Systems clients and partners held last month in Australia’s Gold Coast - NobleSystems.com.
• Probe Group Receives Noble Systems’ SNUG ‘Innovations Award’;
• Business process outsourcing solutions specialist awarded for contact centre technology accomplishments.
Noble Systems Corporation, a global leader in unified contact centre technology solutions, granted its “Innovations Award” to Probe Group, a leading provider of outsourced customer management solutions, at the 2015 Select Noble Users Group (SNUG) APAC conference a gathering of Noble Systems clients and partners held last month in Australia’s Gold Coast.
Probe Group was recognised with the Innovations Award for the company’s continuous improvement through the use of virtual inbound and outbound capability across multiple onshore and offshore locations, allowing Probe to offer more efficient services to their customers. Probe has also deployed workforce optimisation tools, which has enabled the group to deliver consistent levels of customer service by ensuring the correct number of skilled service agents are available to respond to customer inquiries regardless of channel and time of day.
“We are thrilled to receive the Innovations Award from Noble Systems,” said Andrew Hume, Chief Executive Officer, Business Process Outsourcing at Probe Group. “Noble enables us to provide dynamic services through inbound/outbound, IVR and digital recording, and when used in conjunction with our recently-implemented ShiftTrack WFM solution, we are able to creatively enhance our communication programs whilst maintaining optimal service levels. We are inspired by the technology capabilities that the unified platform of Noble’s communication and WFM tools allows us to offer to our clients.”
Ashley Clayton, General Manager of Noble Systems Australia remarked “We are proud to recognise Probe Group for their accomplishments with Noble technology. Probe is persistently working to gain the maximum utility out of Noble contact centre technology, and they are in the process of using our WFM system to take their operations to even greater levels of effectiveness.”
About Noble Systems
Noble Systems Corporation (noblesystems.com) is a global leader in the customer communications industry, providing innovative solutions for Unified Communications, Business Process Management and Analytics. Tens of thousands of agents at 4,000+ client installations worldwide use Noble platforms to manage millions of customer contacts each day. Noble offers a unified suite of multi-channel inbound, outbound and blended contact processing, strategy planning, and resource management tools for companies of all sizes. Our premise, cloud and innovative premise/cloud hybrid platforms include ACD, predictive dialling, blended processing, recording and monitoring, IVR, messaging, interaction analytics and workforce management.