Starting from its maintenance and spare parts business, the company has expanded its services portfolio to include more tailored solutions that meet customers' ever-increasing process challenges. Today, Metso's extensive flow control services offering also consists of business solutions and services for optimizing equipment use and the total cost of ownership while reducing customers' exposure to risk.
Metso's flow control services are available through more than 40 service centers worldwide, employing over 400 dedicated service professionals with in-depth valve application expertise.
In the 1990s when the development of information technology revolutionized service operations, Metso was among the first to use digital valve controller diagnostics in maintenance and create systematic service processes. Ever since, Metso has invested in the strong knowledge of its valve service experts, which has resulted in continuous development of its services solutions.
"Our customers' needs have changed considerably during the past few decades. Nowadays, we often plan maintenance and service activities together with our customers and tailor our offering and solutions to ensure the best possible results for them," says Timo Hänninen, Vice President, Flow Control Services, Metso.
Along with the development of a wider valve solution portfolio, Metso's flow control services have been extended to provide engineered performance and reliability to process industry customers in the form of diagnostics, predictive maintenance and optimization of the performance and condition of field devices, for example, with Metso ValveTriage Services.
"We continuously improve our service capability and scope of offering to help our customers ensure outstanding long-term process performance with high reliability and safety. Our flow control service network is very unique and enables good service levels for our customers globally," Hänninen adds.
The first valve service center was established in Finland in 1975 to provide maintenance and service support. Since then, Metso's valve service network has grown with over 40 service centers, starting with the first service centers in the UK, France and Italy outside Finland.
Experienced in valves
Metso's extensive flow control services offering covers business solutions and services that optimize equipment use and the total cost of ownership.
Metso manufactures all valves and spare parts according to international standards and quality systems. Original parts and Metso maintenance procedures guarantee the same quality and warranty as Metso offers for new products.
Metso's valve technology centers and valve production facilities are located in Finland, the United States, Germany, China, South Korea, India and Brazil.
Metso has solid experience in delivering engineered performance and reliability to the oil and gas, pulp and paper, and power customers through its leading product brands - Neles®, Jamesbury® and Mapag® - and has delivered millions of control valves and on-off valves globally over the last 90 years. Metso's extensive Neles® control valve offering includes also standard and severe service globe valves, which offer reliability to most critical processes and operate at extreme pressures and temperatures. Additionally, Metso has become one of the leading suppliers of intelligent valve controllers.
Metso (metso.com) is the world's leading industrial company in the mining and aggregates industries and in the flow control business. Our knowledge, people and solutions help drive sustainable improvements in performance and profitability in our customers' businesses.
Metso has an uncompromising attitude towards safety. Our products range from mining and construction equipment and systems to industrial valves and controls. Our solutions are delivered and supported by decades of process knowledge and a broad scope of services backed by a global footprint of over 90 service centers, thousands of service employees, and an extensive logistics network.
Metso is listed on the NASDAQ OMX Helsinki, Finland. In 2014, Metso's net sales totaled EUR 3.7 billion. Metso employs approximately 14,000 industry experts in more than 50 countries. Expect results.
Timo Hänninen, Vice President, Flow Control Services, Metso Corporation, T: +358 20 483 5546 - E: timo.hanninen[.]metso.com.
Jussi Ollila, Vice President, Global Communications, Metso Corporation, T: +358 20 484 3212 - E: jussi.ollila[.]metso.com.