Noble Systems Corporation, a global leader in unified contact center technology, announces that Tidewater Finance Company, a Virginia-based indirect lender, has chosen the Noble® Enterprise Cloud solution to enhance its inbound and outbound client communication programs.
“We were looking to improve application flexibility and security capabilities from what was possible with our legacy contact system,” said Billy Fuller, COO at Tidewater Finance Company. “Noble’s Cloud solution is exactly what our organization requires, equipping us with enterprise-level contact management and data protection technologies in an economical cloud environment.”
The cloud-based infrastructure of the solution selected by Tidewater delivers enterprise-strength capabilities with no hardware footprint and provides significant cost savings. Noble’s proven blended inbound/outbound call management, digital recording, IVR, data security and encryption, agent interface, and mobile management tools will help Tidewater improve efficiency and performance. With Noble’s patented compliance technologies, Tidewater can actively manage adherence with federal and state calling regulations.
Chris Hodges, Senior Vice-President of Sales and Marketing at Noble Systems, said,“As a proven innovator in unified communications products, we are excited by the growth of the cloud-based sector of our market. For consumer credit providers such as Tidewater Finance, the ease-of-operation and cost effectiveness of Noble Enterprise Cloud yields dividends of return on investment and increased productivity, while endowing them with the security and compliance features that are of principal importance in today’s regulatory environment.”
About Noble Systems
Noble Systems Corporation (noblesystems.com) is a global leader in the customer communications industry, providing innovative solutions for Unified Communications, Business Process Management and Analytics. Tens of thousands of agents at 4,000+ client installations worldwide use Noble platforms to manage millions of customer contacts each day. Noble offers a unified suite of multi-channel inbound, outbound and blended contact processing, strategy planning, and resource management tools for companies of all sizes. Our CPE, CaaS and innovative premise/cloud hybrid platforms include ACD, predictive dialing, blended processing, recording and monitoring, IVR, messaging, interaction analytics and workforce management.
About Tidewater Finance Company
Founded in 1992, Tidewater Finance Company (twcs.com) is a privately held consumer finance company headquartered in Virginia Beach, Virginia. Tidewater’s mission has been to provide credit opportunities to retail consumers who may have experienced financial difficulties but who currently have the financial capability and initiative to demonstrate new positive credit patterns. Tidewater has two main business lines - Tidewater Credit Services (TCS) and Tidewater Motor Credit (TMC). TCS purchases installment and revolving contracts relating to non-prime consumer purchases of items such as furniture, floor coverings, consumer electronics and furnishings, HVAC units as well as other home improvements. Tidewater Motor Credit purchases auto retail installment contracts from nearly 1500 franchised and independent automobile dealers across 35 states. Since inception, Tidewater has built its success on a commitment to long term strategic partnerships with dealers and consumers to create innovative solutions.