Dell today announced that for the third consecutive year, the company has been awarded a 2015 Confirmit ACE (Achievement in Customer Excellence) Award. The achievement demonstrates Dell’s long-term commitment to providing its global customers with unparalleled service.
The Confirmit ACE Awards program celebrates outstanding achievement in Voice of the Customer and customer experience. Receiving a Confirmit ACE Award is a distinct honor that demonstrates the recipient’s rigorous application of customer experience processes, and its outstanding performance as measured by those processes. An elite group of Confirmit clients qualified for an ACE Award.
Dell earned the Confirmit ACE Award based on its ability to monitor and implement support improvements based on customer feedback in order to provide a superior experience.
"We are delighted to be a Confirmit ACE award winner," said Sean McEvoy, worldwide leader, Support, Dell Software. "We are committed to providing the best customer experience possible, and this award demonstrates that we are delivering on that promise. As we work to continually improve our world-class support program, input from our customers and partners is critical, and we consider Confirmit an important partner in our program’s continued success."
"Dell has proven to be a true leader in customer excellence. Its comprehensive program ensures that the Voice of the Customer is not just part of the business process, but built into the fabric of the company to improve business results and drive change," said Henning Hansen, president and CEO of Confirmit. "We are proud that Dell collaborates with Confirmit for its customer experience initiatives."
About the Confirmit ACE Awards
The ACE (Achievement in Customer Excellence) Awards program was established in 2005 to recognize outstanding achievement in customer experience. Receiving a Confirmit ACE Award is a distinct honor that demonstrates both rigorous application of customer feedback processes and outstanding performance as measured by those processes. All Confirmit customers are eligible for Confirmit ACE Awards for their company, business units, or segments of a business. To be eligible for a 2015 Confirmit ACE Award, organizations must have conducted one or more customer satisfaction surveys between January 1 and December 31, 2014.
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Dell Software empowers companies of all sizes to experience Dell’s "Power to Do More" by delivering scalable yet simple-to-use solutions that can increase productivity, responsiveness and efficiency. Dell Software is uniquely positioned to address today’s most pressing business and IT challenges with holistic, connected software offerings across five core solution areas, encompassing data center and cloud management, information management, mobile workforce management, security and data protection. This software, when combined with Dell hardware and services, helps customers simplify IT, mitigate risk and accelerate business results.
Dell, Inc. (dell.com) listens to customers and delivers innovative technology and services that give them the power to do more.
Confirmit (confirmit.com) is the world’s leading SaaS vendor for multichannel Voice of the Customer, Employee Feedback, and Market Research solutions. The company has offices in Oslo (headquarters), Chengdu, Cologne, Grimstad, London, Moscow, New York, San Francisco, Vancouver, and Yaroslavl. Confirmit’s software is also distributed through partner resellers in Madrid, Milan, Salvador, Sydney, and Tokyo.
Confirmit powers Global 5000 companies and Market Research agencies worldwide with a wide range of software products for feedback / data collection, panel management, data processing, analysis, and reporting. Customers include Aurora, British Airways, Cross-Tab, Dow Chemical, GfK, GlaxoSmithKline, GMO Research, JTN Research, Keep Factor, Morehead Associates, Nielsen, Research Now, Swisscom, and The Wellcome Trust.
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