Noble Systems Corporation, a global leader in unified contact center technology, reports that CirTech Inc., a nationwide circulation contact campaign authority, recently upgraded its contact center technology to the Noble® Enterprise platform, including Noble’s patented TCPA Compliance technologies.
“Noble’s solution provides the functionality we need to effectively manage our communications campaigns, with accurate inbound routing, fast and efficient outbound dialing, high-quality call recording, and real-time reporting tools,” said Robert Landis, CEO at CirTech. “Regulatory adherence is an essential aspect of client communications, and we expect that the addition of Noble’s compliance management technologies to our system will enhance this component of our operations.”
The Noble Enterprise system supports Cirtech’s agents and managers with a flexible agent interface and mobile management applications, in addition to blended contact management, call recording, IVR, and advanced reporting features. Noble’s TCPA Compliance technologies will allow CirTech to dynamically screen every contact for a number of regulatory requirements, including the identification and removal of wireless numbers from the dialing queue, helping the company achieve compliant calling procedures while preserving high productivity as it conducts subscription sales, payment collections, and subscriber retention campaigns.
“CirTech is a fantastic example of an organization with a continuous desire to refine its contact operations,” said Chris Hodges, Senior Vice President of Sales and Marketing at Noble Systems. “Combined with our unified communications platform, Noble’s award-winning TCPA Compliance solution is the next step in CirTech’s pursuit of the best possible approach to client communications, delivering functionality that enables true procedural balance between compliance and productivity.”
About Noble Systems
Noble Systems Corporation (noblesystems.com) is a global leader in the customer communications industry, providing innovative solutions for Unified Communications, Business Process Management and Analytics. Tens of thousands of agents at 4,000+ client installations worldwide use Noble platforms to manage millions of customer contacts each day. Noble offers a unified suite of multi-channel inbound, outbound and blended contact processing, strategy planning, and resource management tools for companies of all sizes. Our CPE, CaaS and innovative premise/cloud hybrid platforms include ACD, predictive dialing, blended processing, recording and monitoring, IVR, messaging, interaction analytics and workforce management.
CirTech, Inc. (cirtech.us) is a leading telemarketing company servicing the media and other industries. Located in Phoenix, Arizona, CTI has 90 stations and over 200 sales agents in two call centers calling renewal marketing campaigns throughout the United States. We are the leaders in subscriber acquisition and retention and offer custom scripting, database management and reporting.
Robert Landis, CEO - P: 480-220-0131
Dan Johnson, VP of Business Development - P: 480-352-1666.