PRTODAY / NewswireToday Free press release distribution service network

More news: Software
Written by / Agency / Source: Altitude Software

Check Ads Availability|e-mail Article


Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!

Smartworld Launches Altitude uCI - Powered Cloud Customer Engagement Solutions - The new offering leverages the Altitude uCI 8 platform to deliver Altitude's flagship contact center applications in a cloud-based service model in the UAE - Altitude.com
Smartworld Launches Altitude uCI - Powered Cloud Customer Engagement Solutions

 

NewswireToday - /newswire/ - Dubai, UAE, United Arab Emirates, 2015/05/18 - The new offering leverages the Altitude uCI 8 platform to deliver Altitude's flagship contact center applications in a cloud-based service model in the UAE - Altitude.com.

   
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Software Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Dubai-based Focus Point Selects Smartworld Cloud Customer Engagement Solutions

Altitude Software, a global provider of omnichannel solutions to deliver great customer experiences, today announced that Smartworld, has selected Altitude uCI solutions to launch the first Cloud Customer Engagement Solutions in the United Arab Emirates (UAE).

Smartworld is a joint venture between Etisalat and Dubai World Central. The company is one of the emerging technology companies with an impeccable track record of developing and delivering cutting-edge digital solutions in the region.

Enabling UAE companies to focus on customer service while reducing costs
The new Smartworld Cloud Customer Engagement solutions bring to market a high value-added offering, enabling companies in the UAE to focus on customer service while reducing costs and optimizing resources. Hosted within Smartworld data center at Dubai World Central, these are completely customizable solutions that can be up and running within a matter of hours with little to no capital investment. Contact Centers operations are able to scale up or down based on demand, while optimizing resources and saving time and money. Free from IT and communications operational tasks, contact centers can focus on their core business relationships to become more productive and competitive.

"Nowadays in the UAE, a vast majority of contact centers are internal. There are large numbers of companies who are unwilling to outsource all or part of their customer relationships and want to keep control of their customer relationships while not wanting to manage a call center's administrative and technological constraints. It is this type of organizations that we target through this cloud-based solution, offering the same quality of service and the same performance, while allowing companies to retain control of their customer relationships. Our expertise both in IT and CRM, combined with our Data Centre expertise allows us to master all the components of this offer," says Mohammed Fouz, CEO of SMARTWORLD.

CRM Outsourcer Selects Smartworld Cloud Customer Engagement Solutions
One key contract won by Smartworld is with Focus Point, the first and only UAE-owned contact center outsourcing services provider with a strong specialization in live telephone interviewing and feedback management services.

‘’Our goal is to provide our customers with the highest quality interviewing and feedback management services, at the most cost effective rates in UAE, ’’ commented Youssef Ben Beshoosh, Focus Point President & Co-Founder. "Selecting Smartworld Cloud Customer Engagement Solutions as a key component of our contact center operations reaffirms our commitment to incorporating the best technology available to service our customers and, ultimately, drive our contact center outsourcing business to new heights," added Beshoosh.

Smartworld Cloud Customer Engagement Solutions enable Focus Point to take advantage of various multimedia contact center capabilities powered by the Altitude Software platform, including:

• A fully customizable Unified Desktop application that empowers contact center agents to handle all customer related activities;
• An outbound dialer that adds intelligence to the dialling process, used in outbound telemarketing, surveys, telesales, scheduled call-backs or collections campaigns;
• A unified queue and intelligent router to answer, prioritise and intelligently route inbound interactions to available agents;
• A Management Portal for Real-time contact centre monitoring of business results as well as complete analytics and historical reporting.

’We are honored that the Altitude solution was chosen to power Smartworld’s Cloud Customer Engagement offering, ’’ said Riadh Boukhris, Altitude Software MENA President. “We bring companies more freedom of choice to benefit from a customizable, flexible technology offer. Altitude uCI has a great track record in reducing operating costs and investments while achieving true customer engagement.’’

‘Smartworld are excited to partner with Altitude to provide a UAE cloud based customer contact center solution. This is a rapidly evolving market place and another step in the UAE embracing cloud based services. We are equally excited to launch this service with Focuspoint, the first UAE-owned contact center outsourcing services provider, and we look forward to growing with them.’ Said Simon Williams, Sales Director, Smartworld.

Altitude Software (altitude.com) has a track record of 22 years of customer and industry recognition and has won dozens of awards for innovation and tangible results with customers in key markets worldwide. The Altitude uCI solution provides businesses with a wealth of advanced contact centre features in about 80 countries worldwide, with a fast-growing presence across the GCC Region. It manages, in real time, enterprise functions like customer service, help desk, collections, telesales, surveys, etc. It is unique in accelerating the creation of services and campaigns, thanks to the unified design studio, routing, dialer, voice portal, desktop front-end, monitoring and analytics.

 
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Software Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Written by / Agency / Source: Altitude Software

 
 

Availability: All Regions (Including Int'l)

 

Traffic Booster: [/] Quick Newswire Today Visibility Checker

 

Distribution / Indexing: [+] / [Company listed above is a registered member of our network. Content made possible by PRZOOM / PRTODAY indexing services]

 
 
# # #
 
Software Warnings - IMPORTANT:
Always be aware/cautious about what you download on your computer/mobile! PURCHASE SOFTWARE related keywords / Banner Ads. Click HERE for details!
.

 
  Your Banner Ad showing on ALL
Software articles,
CATCH Visitors via Your Competitors Announcements!


Smartworld Launches Altitude uCI - Powered Cloud Customer Engagement Solutions

Company website links NOT available to basic submissions
It is OK to republish and/or LINK any newswire for any legitimate media purpose as long as you name Newswire Today and LINK as the source.
 
  Is this your article?
Activate ALL web links and social stream by Upgrading to Press Release PREMIUM Plan Now!

Altitude uCI | Smartworld
Publisher Contact: Carlos Taveira - Altitude.com 
+351 214129800 carlos.taveira[.]altitude.com / info[.]altitude.com
 
Newswire Today - PRZOOM / PRTODAY disclaims any content contained in this article. If you need/wish to contact the company who published the current release, you will need to contact them - NOT us. Issuers of articles are solely responsible for the accuracy of their content. Our complete disclaimer appears here.
IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any Altitude Software securities in any jurisdiction including any other companies listed or named in this release.

Software via RSSAdd NewswireToday - PRZOOM Headline News to FeedBurner
Find who RetweetFollow @NewswireTODAY



Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!


Read Latest Articles From Altitude Software / Company Profile


Read Software Most Recent Related Newswires:

IIITM-K and IBM India Develop Real-Time Water Quality Measurement System on IBM Watson IoT Platform
PACE Honors Noble Systems for Contributions in Customer Engagement
Mentor Graphics Expands Formal Verification’s Reach with New Cross-Platform GUI and Apps
Splunk Cloud Launches on AWS Marketplace
PTC and ServiceMax Announce New Connected Field Service Deployment
Crédit Mutuel and IBM Watson Put Technology at the Service of People
Splunk Named One of the 'Best Places to Work' for 10th Consecutive Year
TransCelerate Selects Veeva Vault SiteExchange
Zendesk and Fabric Bring Customer Service to Mobile App Development and Experience
Telstra and IBM Aspera Team up to Enable Media File Transfer Capability and Global Media File Collaboration
Oracle Buys Moat
California School District Performs Successful Datacenter Migration with NAKIVO
Etkin Johnson Real Estate Partners Selects Yardi Voyager
IBM Integrates Automated Alerts from the Weather Company to Enhance Resiliency Communications as a Service
HARMAN Recognized as A Finalist for Gartner Data & Analytics Excellence Awards

Boost Your Social Network
& Crowdfunding Campaigns


LIFETIME SOCIAL MEDIA WALL
NewswireToday Celebrates 10 Years in Business


PREMIUM Members


Visit  JobsWare.com

Visit  La Bella Bakery Artisan Bakery Arizona





 
  ©2017 Newswire Today — Limelon Advertising, Co.
Home | About | Advertise/Pricing | Contact | Investors | Privacy/TOS | Sitemap | FRANCAIS
newswire, PR free press releases distribution service magazines engine news alert newsroom press room breaking news public relations articles company news alerts newswiredistribution ezine bizentrepreneur biznewstoday digital business report market search pr firms agencies reports distri-bution today investor relation successful internet entrepreneurs newswire distribution prtoday.com freenewswiredistribution asianewstoday bizwiretoday USA pr UK today - NOT affiliated with PRNewswire as we declined their partnership offer in 2013
 
PRTODAY & NewswireTODAY are NOT affiliated with USA TODAY (usatoday.com)