The report is the first of the Gartner Magic Quadrants that is specifically focused on unified communications for midsize businesses.
For this Magic Quadrant report, Gartner evaluated premises-based solutions geared for the midmarket, which the company defines as companies with between 100-999 employees with revenue of less than $1 billion. Gartner Magic Quadrants evaluate vendors by criteria aligned against their ability to execute and their completeness of vision, which are subsequently positioned as Leaders, Challengers, Visionaries or Niche Players.
According to Gartner, Vendors in the Leaders quadrant have UC portfolios that are specifically positioned with features and functionality to meet the needs of midsize businesses. The user and management interfaces are integrated and generally intuitive and easy to use. Leaders balance the need for some customization with end users' desire for simplicity in their licensing structures, sales demos and UC solutions portfolio. Vendors in this quadrant have mature channel programs with distinct processes for presales and postsales support.
Gartner evaluated the Avaya IP Office™ Platform and Avaya IP Office Select, both of which can run on a single server and support comprehensive unified communications, including voice, video, IM/presence, mobility, unified messaging, audio/video/web conferencing and desktop integration. Avaya IP Office 9.1 the latest version has additional features for mitigating security risks, voice quality monitoring, white-boarding and expanded conferencing scalability. Avaya IP Office is available in both cloud and premises-based models from Avaya Connect Channel Partners.
Avaya has also just introduced Customer Engagement onAvaya Powered by Google Cloud Platform which is a complete cloud based Contact Center for the midmarket, which enables customers to take advantage of powerful contact center capabilities as a cloud per agent monthly service.
Avaya has also appeared as a Leader in the Gartner Magic Quadrant for Unified Communications for Enterprises for six consecutive years.
“Midsized businesses recognize that technology can be a strategic asset, but have little time or expertise to evaluate, manage and maintain unified communications solutions that are more geared to larger enterprises. The Avaya IP Office Platform offers them the flexibility to choose between cloud or premises-based deployments, with both options enabling companies to move beyond unified communications to reap the business benefits of true team engagement by using the rich, advanced capabilities typically only available in enterprise solutions.”
Gary E. Barnett, SVP and GM, Avaya Engagement Solutions
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Tags: Avaya, Gartner, Avaya IP Office, Magic Quadrant, Leader, unified communications, midmarket business, midsize enterprise
Avaya (avaya.com) is a leading provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Its world-class contact center and unified communications technologies and services are available in a wide variety of flexible on-premises and cloud deployment options that seamlessly integrate with non-Avaya applications. The Avaya Engagement Environment enables third parties to create and customize business applications for competitive advantage. Avaya’s fabric-based networking solutions help simplify and accelerate the deployment of business critical applications and services.
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