As thousands of visitors descend on Chicago this week for the inaugural Microsoft Ignite Conference at McCormick Place, 10+ year Microsoft Partner Applied Voice & Speech Technologies, Inc. (AVST) will be on hand showcasing a full suite of enterprise-class Unified Communications (UC) applications to enhance Skype for Business (formerly Lync). AVST's CX-E UC applications have recently completed Microsoft Platform Ready testing and tekVizion verification.
For businesses looking to deploy Skype for Business as a full or partial PBX replacement, AVST offers the following essential communications applications all built to enrich Skype for Business deployments:
• Automated Attendant for Skype for Business;
• IVR for Skype for Business;
• Voicemail for Skype for Business;
• Call Center for Skype for Business;
• Fax for Skype for Business;
• Personal Assistant for Skype for Business.
When evaluating the total cost of ownership for a full or partial PBX replacement with Skype for Business, there are important considerations. For example, leading industry analyst firm Gartner recommends that when retiring legacy PBX systems, administrators should "Plan for independence between PBX infrastructure and communications applications to support a smoother and more controlled PBX retirement plan."1 AVST's UC applications are PBX independent, integrating with all the leading call control vendors, which enables CIOs and IT leaders to future-proof their rapidly changing PBX environments.
To support the dynamic needs of Skype for Business deployments, AVST leverages three decades of experience and leadership in call handling with its front-end speech automated attendant, IVR and voicemail solutions. Call processing menus are customizable by department, time of day, day of week, and more. In addition, AVST offers the first enterprise-class independent voicemail solution for Skype for Business. This is important for customers who want to keep voicemail messages out of Microsoft Exchange in order to support different retention policies for voicemail and email. To meet customer privacy requirements, AVST enables confidentiality of voice messages, when required, by restricting forwarding of voicemails outside of a company.
Finally, AVST empowers the Skype for Business community to work smarter through Atom®, its context-aware personal assistant; TeamQ™, its informal call center; and its comprehensive cloud- and premise-based fax applications.
"We are pleased to be part of the Microsoft Partner app ecosystem over the last 10+ years, providing Microsoft customers with key applications that enhance the shared mission of fully supporting a modern, connected workforce," said Tom Minifie, AVST Chief Technology Officer.
As a longtime Microsoft Partner, AVST has recently completed Microsoft Platform Ready testing for communications and messaging. This designation indicates that, after a detailed validation process, AVST's CX-E UC applications work seamlessly with Microsoft's Skype for Business (Lync 2013) and Exchange solutions. Additionally, CX-E is now designated as tekVizion Verified. Specializing in Microsoft interoperability, tekVizion is the world's first and largest independent third-party certification and qualification lab for VoIP and UC products.
The Microsoft Ignite Conference takes place May 4-8, 2015. AVST is exhibiting in booth #421. For more information about AVST's integration with Skype for Business, visit avst.com/skypeforbusiness.
1. Gartner, Start 2015 With Your PBX Retirement Strategy to Help Focus on UC Requirements Analyst: Steve Blood. October 17, 2014.
With more than 30 years of continuous innovation, Applied Voice & Speech Technologies, Inc. (AVST.com) is a trusted developer of software-based Unified Communications (UC) solutions for businesses of all sizes.
Our passion is to develop communications solutions that transform the productivity of individuals, teams and businesses while leveraging the value of their existing and evolving IT infrastructure.
Thousands of businesses worldwide rely on AVST to meet their “mission-critical” communications requirements today, align their business with key trends and, with the world-class interoperability of AVST’s UC solutions, provide a bridge to their digital future.
Headquartered in Orange County, California, AVST maintains facilities in Seattle, Washington, Victoria BC, Canada and the United Kingdom and has remote sales offices throughout the United States. AVST's UC solutions are sold and supported worldwide by an extensive network of resellers and OEM partners.