• Pelican Auto Finance Selects Noble Cloud Contact Management Solution;
• Global contact center technology leader’s cloud-based communications platform is chosen by national automotive lending specialist.
Noble Systems Corporation, a global leader in unified contact center technology, reports that Pelican Auto Finance, a San Diego-based automotive and consumer lending organization, has chosen the Noble® Enterprise Cloud solution to achieve a new level of client communication with its borrowers and partner dealers.
Joel Kennedy, COO at Pelican Auto Finance said,“Client communications are an essential component of the servicing process, so we expect a lot from our communications system. We believe the blended communications and monitoring functionality offered by Noble’s platform will enable our agents and managers to perform their tasks more intuitively and the efficient, cost-effective cloud deployment option makes the system an even better match for Pelican Auto Finance.”
Noble Systems’ cloud solution delivers functionality equivalent to its premise-based enterprise platform in a versatile hosted arrangement. The new system equips Pelican Auto Finance with tools for inbound and outbound contact processing, intelligent call routing, agent/system monitoring, and regulatory adherence that allow the organization to eliminate inefficiencies and reduce expenses while maintaining secure, compliant communication procedures.
“Pelican Auto Finance has chosen the optimal system for an organization looking for the versatility of cloud technology without sacrificing the functionality provided by an on-premise solution,” said Chris Hodges, Senior Vice-President of Sales and Marketing at Noble Systems. “By leveraging the predictive dialing, call distribution, and compliance management applications in Noble Enterprise Cloud, the organization will experience significant gains in productivity and process quality.”
About Noble Systems
Noble Systems Corporation (noblesystems.com) is a global leader in the customer communications industry, providing innovative solutions for Unified Communications, Business Process Management and Analytics. Tens of thousands of agents at 4,000+ client installations worldwide use Noble platforms to manage millions of customer contacts each day. Noble offers a unified suite of multi-channel inbound, outbound and blended contact processing, strategy planning, and resource management tools for companies of all sizes. Our CPE, CaaS and innovative premise/cloud hybrid platforms include ACD, predictive dialing, blended processing, recording and monitoring, IVR, messaging, interaction analytics and workforce management.
About Pelican Auto Finance
Pelican Auto Finance, LLC (pelicanaf.com) specializes in the underwriting and purchase of deep sub-prime automotive retail installment contracts. Operating out of San Diego, CA and Chadds Ford, PA, Pelican's senior management team has over 100+ years in the sub-prime automobile finance space. Pelican Auto Finance, LLC, founded in February 2013 includes all senior management and employees of a predecessor company, Pelican Resource Group, LLC. Founded in 2009, Pelican Resource Group, LLC established a successful track record of providing dealership financing solutions in the deep sub-prime space.