Noble Systems Corporation, a global leader in unified contact center technology, reports that The PT Services Group has chosen the Noble® Enterprise solution to enhance its appointment setting, business intelligence, and data collection programs. With an unwavering commitment to supporting the financial services and insurance industries, The PT Services Group will apply Noble’s industry-leading contact technology to help its clients open doors to new prospects and new business.
“Noble’s technology was the clear choice to help us more effectively accomplish our objectives,” said Harvey Pollack, CEO of The PT Services Group. “The Enterprise platform will not only increase our ability to engage prospects for our clients, but also will enable us to add new lines of business to our existing portfolio of offerings.”
The PT Services Group will employ the agent/management desktop and blended inbound and outbound contact technologies in the Noble solution to optimize its contact strategies, while the web-based supervisor interface included in the package will expand the mobile capabilities of the organization’s managers.
Chris Hodges, Senior Vice-President of Sales and Marketing at Noble Systems, explained,“The PT Services Group has taken the steps to expand its client communications approach in the most critical areas. The dialing, interface, and mobile feature functionality in the Noble Enterprise solution will provide the organization’s agent/management teams with a higher level of efficiency and productivity.”
About Noble Systems
Noble Systems Corporation (noblesystems.com) is a global leader in the customer communications industry, providing innovative solutions for Unified Communications, Business Process Management and Analytics. Tens of thousands of agents at 4,000+ client installations worldwide use Noble platforms to manage millions of customer contacts each day. Noble offers a unified suite of multi-channel inbound, outbound and blended contact processing, strategy planning, and resource management tools for companies of all sizes. Our CPE, CaaS and innovative premise/cloud hybrid platforms include ACD, predictive dialing, blended processing, recording and monitoring, IVR, messaging, interaction analytics and workforce management.
About The PT Services Group
Since 1992, The PT Services Group (theptservicesgroup.com) has specialized in appointment setting, business intelligence, and data collection for the financial services and insurance industries. Recognized as one of the Best Places to Work by the Pittsburgh Post-Gazette, The PT Services Group is headquartered in Pittsburgh, PA and partners with sales professionals throughout the nation.