• Peak Communication invests in the skills needed to help businesses transform their operations with industry-leading engagement solutions.
• Designed to deliver exceptional team engagement and customer experiences, Avaya solutions build customer loyalty, reduce total cost of ownership, and allow for effective and optimized solution performance based on each customer’s unique business needs.
Since 2004, Peak has been offering Colorado-area businesses total communication solution packages that include hardware, software, professional services, local and long distance services, network integration services, and implementation for large and small business, and institutional customers.
The Avaya Connect Silver Level achievement acknowledges that the Peak team has demonstrated comprehensive skills and customer satisfaction in the design of Avaya solutions. Avaya Connect Silver channel partners earn their status by certifying staff members in the operation of Avaya systems and software, and must meet rigorous training and customer satisfaction criteria.
“Achieving this level of acknowledgement demonstrates Peak Communication has the necessary expertise to understand a client’s communication applications from the simplest to the most complex environment, and to recommend and provide solutions that fit,” says Michael Smith, President and CEO of Peak Communication. “By implementing award-winning Avaya solutions and offering competent support services, we enable organizations and businesses to communicate effectively and efficiently.”
In addition, Peak has also been awarded Avaya’s Midmarket Unified Communications Expert specialization, acknowledging proven expertise to resolve the collaboration challenges of small or midmarket customers with unified communications solutions deployed on the Avaya IP Office™ Platform.
For midsize businesses competing with much larger enterprises in a global marketplace, collaboration solutions are crucial for gaining a strategic advantage. Midsize businesses need cost-effective, easy-to-implement-and-maintain collaboration solutions that provide agility and flexibility for numerous business demands. The Avaya IP Office™ Platform drives productivity and strategic advantage with integrated solutions that include BYOD mobility, contact center and video collaboration.
In providing these solutions, Peak has also been designated as a “Partner in Customer Excellence” by Avaya, recognizing an investment in time and effort to deliver superior customer satisfaction, and exceeding established minimum levels of performance in the areas of implementation or delivery competency, support and maintenance. As a Midmarket Unified Communications Expert, and Partner in Customer Excellence, Peak has the proven expertise to deliver and support collaboration solutions that offer productivity and strategic advantage.
Avaya offers solutions in three major categories for better engagement and collaboration: Team Engagement Solutions; Customer Engagement Solutions; and Fabric Networking. As enterprises move toward a more geographically dispersed, 24x7 workforce, they need tools to enable their users to quickly solve business challenges. Seamless and effective collaboration platforms support this work environment.
Avaya’s Engagement Solutions bring people together with the right information at the right time in the right context, helping to enable a higher level of engagement between customers, teams, employees and partners to improve efficiency and quickly address critical business challenges. Designed to be highly scalable, reliable, secure and flexible, these solutions help reduce costs and simplify management while providing a platform for next-generation engagement and collaboration.
About Peak Communication
Peak Communication (peak-communication.com) has an experienced ownership, management, sales, and service representation that has deep roots in the Colorado area, and includes personnel that hold a combined 100 years of experience in the telecommunications landscape. By teaming with Avaya, Peak provides total communication solutions that focus on technology, people, and investment. Understanding the increasingly complex communication needs that businesses face in this new world of convergence, Peak embraces these challenges to offer solutions to our customers that are highly reliable, intelligent and scalable.
Avaya (avaya.com) is a leading provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Its world-class contact center and unified communications technologies and services are available in a wide variety of flexible premises-based and cloud deployment options that seamlessly integrate with non-Avaya applications. The Avaya Engagement Development Platform enables third parties to create and customize business applications for competitive advantage. Avaya’s fabric-based networking solutions help simplify and accelerate the deployment of business critical applications and services.
Certain statements contained in this press release may be forward-looking statements. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "plan," "potential," "predict," "should" or "will" or other similar terminology. We have based these forward-looking statements on our current expectations, assumptions, estimates and projections. While we believe these are reasonable, such forward looking statements involve known and unknown risks and uncertainties, many of which are beyond our control. These and other important factors may cause our actual results to differ materially from any future results expressed or implied by these forward-looking statements. For a list and description of such risks and uncertainties, please refer to Avaya's filings with the SEC that are available at sec.gov. Avaya disclaims any intention or obligation to update or revise any forward-looking statements.