PRTODAY / NewswireToday Free press release distribution service network

Written by / Agency / Source: Defne Telekomünikasyon A.S.

Check Ads Availability|e-mail Article


Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!

KKTCell Provides 3.15 Million Minutes of Customer Service Utilizing Defne’s Call Center Solution - Kuzey Kibris Türkcell (KKTCell), subsidiary of Turkcell in Northern Cyprus, serves 190,000 unique subscribers through its call center - Defne.com.tr
KKTCell Provides 3.15 Million Minutes of Customer Service Utilizing Defne’s Call Center Solution

 

NewswireToday - /newswire/ - Istanbul, Turkey, 2015/03/26 - Kuzey Kibris Türkcell (KKTCell), subsidiary of Turkcell in Northern Cyprus, serves 190,000 unique subscribers through its call center - Defne.com.tr.

   
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Customer Service/Call Center Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Defne, a leading provider of telecom solutions, software products and services for communications networks, is pleased to announce the successful results of call center operations of Kuzey Kibris Turkcell (KKTCell), a subsidiary of Turkcell in Northern Cyprus, utilizing Defne’s Call Center (Interactive Voice Response - IVR) solution. Defne’s Call Center Solution was deployed in KKTCell network 2 years ago and has been upgraded in 2014. In the same year, KKTCell provided 3 million and 150 thousand minutes of service through 1.4 million calls supporting a total of 190 thousand unique subscribers. This success of KKTCell is also a testimonial for Defne’s innovative services, technological expertise and exceptional customer services.

After complete renovation of its call center and IVR systems through cooperation with Defne, KKTCell is now able to offer its subscribers the ability to complete a variety of transactions via their mobile phone for free.

In the information he provided, Umut Hocanin, Senior VAS and Infrastructure Management Specialist at KKTCell, said,“Without having to leave their locations, our subscribers are now able to complete a variety of their transactions for free through Defne’s IVR system. Through the self-service feature, our subscribers can easily purchase new tariff plans, data packages and services, or make changes to existing ones.” Hocanin also added that the customizable menu structure makes the IVR system very easy-to-use, and that they are able to provide services in three different languages; Turkish, English and Russian.

The main goal of the Call Center (IVR) solution provided by Defne is to improve the communications life style of subscribers by saving time spent on support services. KKTCell customer support center was completely renovated in 2013 with Defne’s Call Center (IVR) solution. In 2014, the center was upgraded with the ‘Mini IVR System’ to allow subscribers direct access to the most frequently used customer services. With this addition, KKTCell is able to lower its operational expenses while at the same time eliminating any loss of calls and increasing customer satisfaction.

Ali Gurler, Head of ICT at KKTCell commented that they already saw the positive results and return on their investment in the IVR and call center solutions. “To increase customer satisfaction and loyalty, we place a lot of importance on providing fast, flexible and reliable services to our subscribers. The 3 million 150 thousand minutes of service we successfully supported in 2014 is an indication of how correct and valuable our call center investment has been,” said Gurler.

“We are proud to see the positive results of our collaboration with KKTCell. Since the first day of its foundation, Defne has been a company that specialized in mobile value added services (VAS), IVR and call center solutions,” said Oguz Haliloglu, CEO at Defne. “We give great importance to the user experience. As we did in the KKTCell case, we constantly improve our products according to the market conditions and dynamics with the feedback we receive from our customers.”

With Defne’s call center and IVR system now deployed in its call center, KKTCell subscribers are now able to complete a variety of transactions on their mobile phones without the need for a live agent. Some of the supported self-service transactions can be listed as: Invoice and Current Balance information access, Invoice Verification Service subscription, Package Upgrade or Cancellation, access to PUK information, Heryone Tariff Plan, changes to Gold and Platinum Tariffs, Credit Transfer, purchasing a 10.000 SMS Package, Package for Turkey and Global, International Roaming Package, Turkey Roaming Package, Nar Package, subscription start for Tourist Package, and Internet Package subscription for Mobile and PC. When and as needed, new services can be added to system easily and quickly based on KKTCell's requirements.

About Defne

Defne (defne.com.tr), established in 1996, is a leading global provider of telecom solutions, software products and services for communications networks. Defne’s solutions enable network operators and service providers to monetize every potential connection beyond limits while enhancing subscriber experience. Backed up with professional and managed services, Defne offers a differentiated portfolio of innovative call completion, messaging, mobile marketing, roaming, filtering and OSS solutions. Today, more than 25 service providers across 20 countries serving over 500 million subscribers are driving revenue growth and increasing customer loyalty with Defne’s solutions and services. Expertise on IN, IVR, and messaging combined with a wealth of skilled resources, allows Defne to provide reliable and scalable solutions that seamlessly integrate with existing customer infrastructure.

Headquartered in Istanbul, Turkey, Defne has offices in Dubai, UAE and New Delhi, India. Defne ranked in the Deloitte Technology Fast 500 EMEA and the Deloitte Technology Fast 50 Turkey programs in multiple years. For more information about Defne and its solutions, please visit the company website.

 
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Customer Service/Call Center Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Written by / Agency / Source: Defne Telekomünikasyon A.S.

 
 

Availability: All Regions (Including Int'l)

 

Traffic Booster: [/] Quick Newswire Today Visibility Checker

 

Distribution / Indexing: [+]

 
 
# # #
 
 
  Your Banner Ad showing on ALL
Customer Service/Call Center articles,
CATCH Visitors via Your Competitors Announcements!


KKTCell Provides 3.15 Million Minutes of Customer Service Utilizing Defne’s Call Center Solution

Company website links NOT available to basic submissions
It is OK to republish and/or LINK any newswire for any legitimate media purpose as long as you name Newswire Today and LINK as the source.
 
  Is this your article?
Activate ALL web links and social stream by Upgrading to Press Release PREMIUM Plan Now!

|
Publisher Contact: Didem Karabatur - Defne.com.tr 
+90 212 285 75 75 didem.karabatur[.]defne.com.tr
 
Newswire Today - PRZOOM / PRTODAY disclaims any content contained in this article. If you need/wish to contact the company who published the current release, you will need to contact them - NOT us. Issuers of articles are solely responsible for the accuracy of their content. Our complete disclaimer appears here.
IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any Defne Telekomünikasyon A.S. securities in any jurisdiction including any other companies listed or named in this release.

Customer Service/Call Center via RSSAdd NewswireToday - PRZOOM Headline News to FeedBurner
Find who RetweetFollow @NewswireTODAY



Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!


Read Latest Articles From Defne Telekomünikasyon A.S. / Company Profile


Read Customer Service/Call Center Most Recent Related Newswires:

Upstream Works Receives 2016 Industry Champion Award
Frost & Sullivan Commends Teleperformance Egypt’s Ambitious Expansion Plans in Setting up the First Virtual Contact Centre in Dubai
Frost & Sullivan Commends inConcert for Pioneering Leading-edge Solutions for the Latin American Contact Center Applications Market
Upstream Works Software Awarded 2016 TMC Labs UC Innovation Award
Genesys Honors Partner Award Winners at G-Force 2016 Customer Engagement Conference
Frost & Sullivan Recognizes Five9 with 2016 Customer Value Leadership Award For its Focus on Improving Customer Experience in the Global Cloud Contact
Frost & Sullivan Commends Interactive Intelligence for its Industry-leading Growth in the Cloud Contact Center Applications Market
Genesys Launches Omnichannel Customer Service Benchmarking Tool
Genesys to Acquire Interactive Intelligence to Create the World’s Premier Omnichannel Customer Experience Company
Genesys to Address Contact Center Move to the Cloud in August 31 Webinar
Genesys Accelerates Customer Experience Innovation and Customization on AppFoundry and DevFoundry
Genesys Announces Investment from Hellman & Friedman at $3.8 Billion Valuation
Upstream Works Announces New Software that Personalizes the Contact Center Experience
Frost & Sullivan Lauds Teleopti's Stellar Customer Engagement in the Workforce Management Market
Frost & Sullivan Honours Horizon Contact Centers for its Highly Successful Competitive Strategies in the Kenyan Market

Boost Your Social Network
& Crowdfunding Campaigns


LIFETIME SOCIAL MEDIA WALL
NewswireToday Celebrates 10 Years in Business


PREMIUM Members


Visit  Triggr & Bloom

Visit  La Bella Bakery Artisan Bakery Arizona





 
  ©2016 Newswire Today — Limelon Advertising, Co.
Home | About | Advertise/Pricing | Contact | Investors | Privacy/TOS | Sitemap | FRANCAIS
newswire, PR free press releases distribution service magazines engine news alert newsroom press room breaking news public relations articles company news alerts newswiredistribution ezine bizentrepreneur biznewstoday digital business report market search pr firms agencies reports distri-bution today investor relation successful internet entrepreneurs newswire distribution prtoday.com freenewswiredistribution asianewstoday bizwiretoday USA pr UK today - NOT affiliated with PRNewswire as we declined their partnership offer in 2013
 
PRTODAY & NewswireTODAY are NOT affiliated with USA TODAY (usatoday.com)