Noble Systems Corporation, a global leader in unified contact center technology, announces that Whitney Bank, one of America’s strongest financial institutions, has chosen the Noble® Enterprise Cloud solution to support their customer service efforts. As an institution committed to helping people achieve their financial goals and dreams, Whitney Bank plans to use Noble’s cloud-based suite of unified communications products to create greater opportunities for the individuals and communities they serve.
“Noble’s cloud technologies were the perfect fit to complement our commitment to service with honor and integrity,” said Dustin Redden, VP of Collections and Recoveries at Whitney Bank. “The new system will reduce the labor-intensive tasks of our representatives and help them focus on serving our customers.”
Whitney Bank will use the inbound routing, contact blending, and call recording technologies in the Noble solution to enhance its contact operations as it supports thousands of clients with personal and commercial banking services in Texas, Louisiana, Mississippi, Alabama, and Florida. The Noble security and compliance tools will help Whitney Bank maintain the safety and integrity of their data and contact procedures.
“Noble Systems is very pleased to work alongside an establishment with the reputation of Whitney Bank,” said Chris Hodges, Senior Vice-President of Sales and Marketing at Noble Systems. “For financial organizations with detailed customer service requirements and a desire for a versatile hosted arrangement, there is no better choice than the premier unified agent desktop and call management tools of Noble’s cloud offering.”
About Noble Systems
Noble Systems Corporation (noblesystems.com) is a global leader in the customer communications industry, providing innovative solutions for Unified Communications, Business Process Management and Analytics. Tens of thousands of agents at 4,000+ client installations worldwide use Noble platforms to manage millions of customer contacts each day. Noble offers a unified suite of multi-channel inbound, outbound and blended contact processing, strategy planning, and resource management tools for companies of all sizes. Our CPE, CaaS and innovative premise/cloud hybrid platforms include ACD, predictive dialing, blended processing, recording and monitoring, IVR, messaging, interaction analytics and workforce management.
About Whitney Bank
Hancock Holding Company (whitneybank.com | hancockbank.com) is a multi-faceted financial services company with regional business headquarters and locations throughout a growing Gulf South corridor. With a heritage dating to the late 1800s, the company’s Mississippi chartered banking subsidiary, Whitney Bank, provides a comprehensive network of full-service financial choices through Whitney Bank locations in Louisiana and Texas and Hancock Bank locations in Mississippi, Alabama, and Florida. The bank offers traditional and online banking; commercial and small business banking; energy banking; private banking; trust and investment services; certain insurance services; mortgage services; and consumer financing.