Under this partnership, Vocalcom will implement a customer experience and contact center solution with the integration of HP open view technology that will cover a 360 degree customer oriented service including multimedia management across voice and other digital channels. Not only will Vocalcom's solution better enhance the productivity of employees inside the government entity across the multiple locations in the Kingdom, but also will unify the various customer interaction touch points to manage a consistent service delivery.
Ali Kassab, EVP Corporate Growth and COO of Vocalcom MEA said: "We are privileged to be chosen to support NWC's Customer Experience and Contact Center requirements. We are eager to participate in governments' strategies across the globe to enhance the e-citizen's quality of life. This action is in line with Vocalcom's roadmap to enable smart cities".
About The National Water Company (NWC)
The National Water Company (nwc.com.sa), a Saudi joint stock company fully owned by the government (namely the Public Investment Fund), was established to provide water and wastewater treatment services in accordance with the latest international standards. This is achieved by the concerted efforts of national cadres in partnership with carefully selected international operators through foreign PPP.
NWC specializes in providing the highest quality drinking water, ensuring the presence of water and wastewater connections in all households, preserving natural water resources and the environment, using the Treated Sewage Effluent (TSE) with maximum efficiency, and training qualified Saudi employees in accordance with the latest international standards.
Vocalcom (vocalcom.com) is a global leader and technology provider of multi-channel Contact Center solutions for customer service, sales and marketing. Vocalcom challenges the complexity of existing Contact Centre solutions that are long to deploy, complex to manage and difficult to adapt. Designed by Contact Center people for Contact Center people, Vocalcom's Effortless Contact Center™ provides clients with a solution that is fast to deploy, easily manageable and allows our clients to be innovative with the Customer Experience they provide. Used by over 3,500 companies in 49 countries, Vocalcom Effortless Contact Center™ is packaged as an inclusive all-in-one solution available on-premises or in the cloud.