Verint® Systems, Inc. today announced enhancements to Verint Enterprise Feedback Management™ (EFM) that help drive smarter engagement across today’s digital enterprise. The solution part of Verint’s broader Customer Engagement Optimization portfolio focuses on connecting an organization and its employees with customers over a sustained period of time, continually advancing customer experiences by enriching interactions, improving processes and optimizing the workforce.
In the latest release, Verint Enterprise Feedback Management helps provide a stronger foundation for creating more engaging digital experiences. Key feature updates include a new survey engine, enhanced question presentation, an integrated and easier-to-use SMS survey deployment for mobile devices, and improved reporting, analysis and case management capabilities. These enhancements continue to further Verint’s approach of smarter engagement, which encompasses how organizations enable employees and serve customers to achieve desired outcomes.
The Verint Enterprise Feedback Management enhancements became generally available last month and offer the following key feature updates:
• Survey Engine Enhances Features for Global Organizations A new survey engine offers organizations the foundation and enhanced design capabilities for creating more engaging and visually appealing surveys to advance user experiences.
• Simplified SMS Survey Deployment Enhancements include a new dashboard with a user interface tailored to SMS to make it easier and faster to manage and monitor text and SMS campaigns. It also includes a survey editing mode to help authors create options that are relevant for SMS surveys versus a full web survey. In addition, users can easily schedule imports and add participants straight from the SMS interface.
• Driving Better Analysis, Reporting and Actionable Intelligence Additional enhancements include more powerful survey management and analytical tools, improved case management capabilities, the ability to integrate to the agent desktop, as well as create and distribute reports based on the organizational hierarchy they have established.
• Survey Theme Designer Supports Corporate Branding Guidelines Advanced design and editing features simplify the ability to create corporate-branded surveys that align with an organization’s digital look, feel and experience.
“These enhancements reinforce our commitment to delivering enterprise-level omnichannel solutions to support our customer engagement optimization strategy,” says Nancy Treaster, senior vice president and general manager, strategic operations, Verint Enterprise Intelligence Solutions™. “By advancing the user experience and making it easier to create engaging and visually appealing surveys with our EFM solution, organizations can focus on leveraging multichannel responses through Actionable Intelligence®.”
About Verint Systems, Inc.
Verint® (verint.com) is a global leader in Actionable Intelligence® solutions. Actionable Intelligence is a necessity in a dynamic world of massive information growth because it empowers organizations with crucial insights and enables decision makers to anticipate, respond and take action. Verint Actionable Intelligence solutions help organizations address three important challenges: customer engagement optimization; security intelligence; and fraud, risk and compliance. Today, more than 10,000 organizations in over 180 countries, including over 80 percent of the Fortune 100, use Verint solutions to improve enterprise performance and make the world a safer place.
This press release contains forward-looking statements, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks and uncertainties, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2014 and our Quarterly Report on Form 10-Q for the quarter ended October 31, 2014 and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, the Company assumes no obligation to update or revise them or to provide reasons why actual results may differ.
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