Continuing the dedication of personal contact, iBank.com has extended its customer service hours from 6 pm to 5 am the next morning, including weekend hours between 9am until 10pm. Customer satisfaction and quality service is of the utmost importance to Credentrust Software’s CEO and Chairman Tom Markel. Credentrust Software which powers iBank.com, is dedicated to helping the small business owner find funding, insurance and investors.
“iBank.com wants the customer to feel welcomed and informed when they contact us by phone or email,” said Markel. “Small business owners contact us 24/7 not just during normal business hours, so we’ve decided to add customer service representatives to handle the overflow of phone calls that come in after 5 pm. We want the borrower to have a great experience at iBank.com whether online or on the phone. Personal contact is very important in today’s busy marketplace and we want iBank.com to connect with each and every borrower.”
The new overseas telecommunications service center will make outgoing calls to all borrowers with questions and those looking for information on purchasing the FinanceSuite from iBank.com. The call center will pick up the emailed messages starting at 6 pm and will continue until the following morning at 5 am, Monday through Friday. The messages will also be answered Saturdays and Sundays from 9am until 10pm. The service center will only call back borrowers that send email questions to support.
iBank.com is proud of its customer service department because of the outstanding interpersonal skills shown by its employees. Dealing with iBank.com’s professional service representatives, the borrower will be backed by a group of highly trained professionals with a combined total of 100 years in the industry. If small business owners do their banking in the morning or at 11pm, iBank.com is ready to handle any question, big or small. iBank.com is here to make the small business owner happy and satisfied.
Based in Costa Mesa, Calif., iBank.com, is America’s largest online small business Finance network. The network helps small businesses collect and store all business information inside a secure online VAULT; it helps create a digital loan package, and insurance and investor application packages. Formed in 1999, iBank.com utilizes advanced search engine technology, and numerous other online tools for communication and connecting in real time with a nationwide network of loans, insurance and capital sources for a faster, easier, and lower cost experience.