Michigan online marketing firm Five Sparrows, LLC, today announced the launch of its new “VIP” Customer Support initiative, reflecting Five Sparrows’ ongoing commitment to providing clients with fast, responsive, and easy-to-use customer service.
“All of our customers are VIPs to us,” said Lauren Hobson, President of Five Sparrows. “So our new, customer-centric VIP Customer Support program is full of new benefits and conveniences for all of our clients,” said Hobson.
The new VIP Customer Support program includes:
• A new, dedicated Customer Support line, answered by staff in the Hartland, MI office during business hours.
• Live Answering Service 24/7 after hours, calls are answered by a live receptionist who can take messages, give additional options, and reach staff members 24x7 via email and text.
• Direct email and phone access to staff members who can solve issues quickly and get answers fast.
• A secure Client Dashboard for logging Support & Maintenance tickets, accessing tech support, and getting help 24/7. Closed tickets and reports are archived in the Client’s Dashboard for future reference.
• Online scheduling from our website you can schedule meetings with our staff right from our website. The online scheduling system updates in real time, providing up-to-the-minute accuracy for scheduling. Meetings can be scheduled up to 6 months in advance, and the system even sends automatic reminders to meeting participants.
• Video conferencing skip the driving and meet with us online! The new online scheduling system makes it easy to hold meetings via video conference with screen sharing. All you need is to do is be in front of your computer, and we do the rest!
“Clients now have direct access to staff members who can fix issues and get answers via phone, email, client dashboard, etc., with a live person always available to help,” said Hobson. “Thanks to features like online scheduling and client dashboards, we have vastly improved communications with our customers, while providing them with faster and easier access to the staff members and resources that they want most.”
About Five Sparrows, LLC
Five Sparrows (fivesparrows.com) provides website development and online marketing services for small businesses and non-profit organizations. Five Sparrows’ services include web, mobile, social, search, and email marketing all working together as one cohesive, automated marketing engine for small businesses. Five Sparrows has successfully helped hundreds of small business clients over the past 14 years.