• Hybrid cloud services enable flexible, usage-based options for Avaya engagement solutions, including unified communications and contact center operations
• Avaya Channel Partner Carousel Industries to offer Avaya Hybrid Engagement as a Service based on VMware vCloud Air to global enterprises
Avaya today announced the availability of the first enterprise-class hybrid cloud services for customer and team engagement. The engagement software-as-a-service offerings leverage the VMware vCloud® Air™ platform to deliver a flexible approach to implementing enterprise communications solutions that seamlessly bridge private and public clouds. Avaya Hybrid Engagement as a Service includes Avaya Engagement Solutions and the required VMware vCloud Air resources to host the solution in a usage-based model.
“This new set of cloud services from Avaya provides additional flexibility and cost efficiency to enterprise customers who want to take advantage of a public cloud model for our customer and team engagement solutions,” said Joe Manuele, vice president, SI/SP, Alliances and Cloud, Avaya. “Avaya and VMware provide a services solution that extends strategic investments in private cloud unified communications and contact center applications with the flexibility and reliability of a leading public cloud platform.”
“Avaya customer and team engagement applications running on VMware vCloud Air will provide enterprise customers the ability to get great value from their existing investment in communications solutions,” said Ajay Patel, vice president, Application Services, vCloud Air, VMware. “VMware vCloud Air becomes a seamless extension of an enterprise customer’s private cloud, allowing critical applications to be moved between cloud environments, and delivering on the operational, technical, and licensing requirements of enterprise customers.”
Avaya Hybrid Engagement as a Service will support customers whose cloud strategies fall into the following scenarios:
• Enacting a phased migration to a public cloud model while still leveraging investments in solutions they have on-premises;
• Maintaining a mixed environment with some applications delivered via public cloud while others are kept in a private cloud or on their premises;
• Expanding existing operations into new markets to support new facilities.
The Avaya Hybrid Engagement as a Service will be provided through a network of Avaya’s channel partners that have made commitments to build capabilities and can deliver these new Avaya cloud services.
Carousel Industries (Carousel), a leading Avaya channel partner, is one of the first Avaya channel partners that have signed on to offer this new set of engagement cloud services to customers. Carousel consults, integrates and manages technology solutions to solve business problems and contribute to corporate growth. Today, Carousel has over 6,000 customers, including 35 of the Fortune 100. Carousel has been recognized by both VAR and CRN Magazines as one of the top technology integrators in the US, and they have been listed in the Inc. 500/5000 seven times.
“As a leader in unified communications, managed services, data solutions and security, we’re constantly innovating to bring new capabilities to our customers,” said Jeff Gardner, CEO, Carousel Industries. “The new Avaya Hybrid Engagement as a Service on VMware vCloud Air will help our customers transition toward a public cloud delivery model, while retaining the value of current investments and expertise in Avaya engagement solutions.”
This new offer advances Avaya’s ongoing commitment to deliver increased value to customers by providing them with new cloud solutions delivered through Avaya’s extensive channel partner network. In addition to the agreement with VMware, Avaya is working with telecommunications providers globally to provide the necessary SIP trunking services for this cloud service.
Tags: Avaya, VMware, unified communications, contact center, customer service, technology, Avaya Aura, customer experience management
Avaya (avaya.com) is a leading provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Its world-class contact center and unified communications technologies and services are available in a wide variety of flexible premises-based and cloud deployment options that seamlessly integrate with non-Avaya applications. The Avaya Engagement Development Platform enables third parties to create and customize business applications for competitive advantage. Avaya’s fabric-based networking solutions help simplify and accelerate the deployment of business critical applications and services.
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